CONTACT US
UNGLAZ LLC
Last Updated: March 3, 2026
Effective Date: March 3, 2026
At Unglaz, we value clear communication and are committed to providing professional and reliable customer support. This page outlines the appropriate contact channels for different types of inquiries to ensure efficient handling of your request.
Please select the contact method relevant to your inquiry.
1. General Customer Support
For general questions regarding orders, products, website functionality, or policies, please contact:
Email: support@unglaz.com
Subject Line: General Inquiry
Response Time: 1-3 business days (Monday to Friday, excluding holidays).
2. Orders, Billing, and Payments
For questions regarding order status, billing discrepancies, payment issues, or order modifications, please contact:
Email: support@unglaz.com
Subject Line: Order Inquiry - Order #[Your Order Number]
Response Time: 1-3 business days.
3. Shipping and Delivery
For questions related to shipping status, tracking information, or delivery delays, please contact:
Email: support@unglaz.com
Subject Line: Shipping Inquiry - Order #[Your Order Number]
Response Time: 1-3 business days.
4. Returns and Exchanges
To initiate or follow up on a return or exchange request, please use one of the following options:
Return Center: https://unglaz.returnscenter.com/
Email: returns@unglaz.com
Subject Line: Return Request - Order #[Your Order Number]
All return and exchange requests are handled in accordance with our Returns and Exchanges Policy.
For customers located in the European Union or the United Kingdom, you have a statutory right to cancel your purchase within fourteen (14) days of receiving the Product. For details, please refer to our Returns and Exchanges Policy (Sections 2.2 and 2.3).
Response Time: 1-3 business days.
5. Warranty Claims
For warranty-related inquiries involving manufacturing defects discovered after the applicable return window (30 days, or the 14-day statutory withdrawal/cancellation period for EU and UK customers), please contact:
Email: support@unglaz.com
Subject Line: Warranty Claim - Order #[Your Order Number]
Please include proof of purchase, a brief description of the issue, and clear photographic or video documentation where applicable.
Warranty claims are handled in accordance with Section 7 of our Terms and Conditions (Warranty Policy, 365 days).
Response Time: 3-5 business days.
6. Privacy and Data Protection
For privacy-related inquiries, data subject access requests, or questions about how your personal data is processed, please contact:
Email: privacy@unglaz.com
Subject Line: Privacy Inquiry
To submit a formal rights request, please use one of the following subject lines based on your location:
GDPR Request — for residents of the European Economic Area (EEA)
UK GDPR Request — for residents of the United Kingdom
CCPA Request — for residents of California
UAE Privacy Request — for residents of the United Arab Emirates
Australian Privacy Request — for residents of Australia
Canadian Privacy Request — for residents of Canada
Privacy Rights Request — for all other jurisdictions
Response Times: For GDPR and UK GDPR requests, we will respond within 30 days (one calendar month), extendable by an additional 60 days for complex requests. For CCPA and US state privacy requests, we will respond within 45 days, extendable by an additional 45 days. For all other requests, we will respond within the timeframe required by applicable law.
If you believe your privacy concerns have not been adequately addressed, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction. For details, including links to supervisory authorities, please refer to Section 14.4 of our Privacy Policy.
Privacy requests are handled in accordance with our Privacy Policy.
7. Legal Inquiries
For legal matters, regulatory inquiries, or correspondence requiring legal review, please contact:
Email: legal@unglaz.com
Subject Line: Legal Inquiry
Response Time: We will acknowledge receipt within 5 business days. Substantive responses are provided as promptly as the matter permits.
8. Accessibility
If you experience difficulty accessing any part of our Website or wish to report an accessibility issue, please contact:
Email: support@unglaz.com
Subject Line: Accessibility Feedback
If you are unable to complete a transaction on the Website due to an accessibility barrier, our team can assist you with placing your order via email or other accessible means.
We will acknowledge receipt of accessibility feedback within five (5) business days and make reasonable efforts to provide a resolution, workaround, or status update within thirty (30) business days.
Accessibility inquiries are handled in accordance with our Accessibility Policy.
9. Complaints and Escalation
If you are not satisfied with the response to any inquiry, you may escalate your concern by contacting legal@unglaz.com with the subject line "Complaint Escalation."
For privacy-related complaints, you also have the right to lodge a complaint with the supervisory authority in your jurisdiction:
European Economic Area (EEA): Your local data protection authority. A full list is available at https://edpb.europa.eu/about-edpb/about-edpb/members_en
United Kingdom: Information Commissioner's Office (ICO) at https://ico.org.uk/make-a-complaint/
Australia: Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au/
Canada: Office of the Privacy Commissioner of Canada at https://www.priv.gc.ca/en/
United States (California): California Attorney General's Office at https://oag.ca.gov/privacy/ccpa
United Arab Emirates: The UAE Data Office or the competent authority under UAE Federal Decree-Law No. 45 of 2021.
10. Business, Press, and Partnerships
For business inquiries, collaborations, or press-related requests, please contact:
Email: partnerships@unglaz.com
Subject Line: Business or Partnership Inquiry
Response Time: 3-5 business days.
11. Business Hours
Customer support inquiries are reviewed during the following hours:
Monday to Friday
9:00 AM - 5:00 PM (Eastern Standard Time / EST, UTC-5)
Responses outside of these hours will be handled on the next business day.
For international customers in different time zones, please note that response times are calculated based on EST business days. We aim to respond to all inquiries within the timeframes specified in each section above.
12. Contact Form
You may also contact us by submitting the form available on this page. Please ensure that all information provided is accurate to avoid delays in response.
13. Social Media
Official communications and announcements may also appear on our social channels:
Instagram: @unglaz
Please note that order-related, account-specific, or privacy-related inquiries should be directed via email rather than social media. We cannot verify identity or process formal requests through social media channels.
We aim to handle all inquiries in a fair, transparent, and timely manner.
Thank you for choosing Unglaz.