The Commitment
What every order includes. The same standard, applied without exception.
The price shown is the price paid.
No countdown timers. No staged scarcity. No inflated base prices designed to make a discount feel generous. If a price changes, it reflects a real cost change.
Tracked and included.
Delivery is included in the listed price. Orders ship within 1 to 2 business days. Tracking is provided on every shipment.
One year. Manufacturing defects.
Every piece is covered for verified manufacturing defects from the date of delivery. Structural failure, clasp defects, setting geometry. Not wear, not accidents, not third-party modifications.
30 days. Unworn. Original condition.
Full refund within 30 calendar days of delivery. The piece must be unworn, unused, and returned as received.
The first exchange is complimentary.
A first exchange within 30 days carries no fee. Unworn, original condition. Subsequent exchanges follow the standard return process.
Listed per piece. No generalizations.
Each product page states the exact material, finish, and dimensions. The specifications on the page are the specifications of the piece received.
Order number. Product link. One question.
Clear input, clear answer. Response within 24 to 48 business hours. Direct, in writing.
The same standard.
Consistency is not a selling point. It is how a maison operates. These terms are not negotiable.
Unglaz Studio