Section 1: Introduction and Scope

Welcome to Unglaz (“we,” “us,” “our”), a provider of luxury jewelry available through our website www.unglaz.com (“Website”). We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy outlines:

  • The types of personal information we collect;
  • How we use and process your information;
  • Your rights regarding your data; and
  • How to contact us for questions or concerns.

1.1 Scope of the Privacy Policy

This Privacy Policy applies to:

  1. All Users who access, browse, or purchase from our Website;
  2. Information collected during interactions with our services, including customer support and communications;
  3. Visitors from the United States, the European Union (EU), and other regions where privacy laws apply.

By using our Website or providing us with your personal data, you agree to this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Website or provide personal information.

1.2 Legal Compliance

We process personal information in accordance with:

  1. The General Data Protection Regulation (GDPR) for individuals in the European Economic Area (EEA);
  2. The California Consumer Privacy Act (CCPA) for residents of California, United States;
  3. Other applicable privacy laws and regulations in regions where we operate.

1.3 Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  1. Changes in laws and regulations;
  2. Updates to our business operations, services, or data practices.

We will notify you of material changes by:

  • Posting an updated version on the Website with a revised “Last Updated” date; and/or
  • Sending an email notification to registered Users.

Please review this Privacy Policy periodically. Continued use of the Website after updates constitutes acceptance of the changes.

1.4 Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Email: privacy@unglaz.com
Website: www.unglaz.com
Subject Line: Privacy Inquiry

Section 2: Information We Collect

To provide you with high-quality products and services, Unglaz collects certain personal and non-personal information when you interact with our Website or services. This section outlines the types of data we collect, how it is obtained, and its purpose.

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide when you:

  1. Make a purchase on our Website;
  2. Create an account or register for our services;
  3. Subscribe to our newsletters or marketing communications;
  4. Contact our support team for inquiries, returns, or warranty claims;
  5. Participate in surveys, promotions, or events hosted by Unglaz.

Examples of personal information include:

  • Identity Information: Full name, title, email address, phone number, and shipping/billing address.
  • Payment Information: Credit/debit card details or bank account information (processed securely via third-party payment processors).
  • Order Details: Purchase history, order numbers, and preferences.
  • Communication Data: Messages, reviews, or inquiries sent to our team.

We do not collect or store sensitive payment data such as card numbers; this information is securely handled by third-party payment processors.

2.2 Information Collected Automatically

When you visit or interact with the Website, certain data is collected automatically through cookies, tracking tools, and similar technologies. This includes:

  • Technical Data:
    • IP address
    • Browser type and version
    • Device type and operating system
    • Date, time, and duration of your Website visits.
  • Usage Data:
    • Pages visited, links clicked, and Website navigation patterns.
    • Referring URL or source (e.g., search engines, advertisements).

We use this information to:

  1. Monitor Website performance and improve user experience;
  2. Ensure Website security and prevent fraudulent activities;
  3. Analyze trends and gather demographic insights.

2.3 Information from Third Parties

We may collect personal information about you from trusted third-party sources, such as:

  1. Payment Processors: To confirm transactions and process payments;
  2. Shipping Carriers: To deliver orders and track shipments;
  3. Marketing Partners: To enhance our understanding of customer preferences;
  4. Social Media Platforms: If you choose to engage with Unglaz on platforms like Facebook, Instagram, or others.

Third-party data collection complies with the privacy policies and agreements applicable to those platforms.

2.4 Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to collect information automatically. Cookies are small data files stored on your device that allow us to:

  1. Recognize you on return visits;
  2. Personalize content, promotions, and offers;
  3. Analyze Website traffic and performance.

Types of cookies we use:

  • Essential Cookies: Necessary for Website functionality, such as processing orders and managing account logins.
  • Analytical Cookies: Help us analyze Website traffic and user behavior to improve services.
  • Marketing Cookies: Used to display targeted advertisements tailored to your interests.

You can manage or disable cookies via your browser settings. For further details, please refer to our Cookie Policy.

2.5 Information for Marketing and Promotions

With your consent, we may collect information to send you:

  1. Newsletters, special offers, and updates about Unglaz Products;
  2. Promotions, surveys, and event invitations.

You may opt out of marketing communications at any time by clicking the “Unsubscribe” link in our emails or contacting us at privacy@unglaz.com.

2.6 Information Collected for Legal Compliance

We may collect and retain certain information to comply with legal obligations, including:

  1. Fraud prevention and detection;
  2. Tax reporting and accounting purposes;
  3. Compliance with GDPR, CCPA, or other applicable laws.

2.7 Aggregated and Anonymized Data

We may collect aggregated or anonymized data that does not identify you directly. Examples include:

  1. General demographics or Website usage trends;
  2. Statistical analysis of Product preferences.

This data is used for business insights, marketing analysis, and service improvements.

2.8 Failure to Provide Personal Information

Where personal information is necessary to fulfill a contract (e.g., order processing) or comply with a legal obligation, failure to provide such data may result in:

  1. Our inability to process your order;
  2. Denial of certain services or requests.

Unglaz will inform you when specific data is required.

Section 3: How We Use Your Information

Unglaz uses the personal information we collect for the following purposes:

3.1 To Fulfill Orders and Provide Services

We use your personal information to:

  1. Process, fulfill, and deliver your orders;
  2. Provide order confirmations, invoices, and shipping updates;
  3. Manage returns, refunds, and warranty claims in accordance with our policies;
  4. Provide customer support and respond to inquiries.

Lawful Basis:

  • Performance of a contract (e.g., order fulfillment).
  • Legitimate interest (e.g., ensuring customer satisfaction).

3.2 To Communicate with You

We use your contact information to:

  1. Respond to your inquiries, complaints, or requests for assistance;
  2. Notify you of updates to your orders, accounts, or our Terms and policies;
  3. Send non-promotional service messages, such as account security alerts or shipping notifications.

Lawful Basis:

  • Performance of a contract (e.g., communicating about purchases).
  • Legitimate interest (e.g., ensuring customer care).

3.3 For Marketing Purposes

With your consent, we may use your personal information to:

  1. Send newsletters, updates, and promotional offers tailored to your preferences;
  2. Inform you of special events, surveys, or Product launches;
  3. Conduct marketing campaigns and personalized advertising.

You may opt out of marketing communications at any time by clicking the “Unsubscribe” link in our emails or contacting privacy@unglaz.com.

Lawful Basis:

  • Consent (e.g., sending promotional emails).
  • Legitimate interest (e.g., improving user engagement).

3.4 To Improve Our Website and Services

We use automatically collected data (e.g., cookies, usage data) to:

  1. Analyze Website traffic and identify trends in user behavior;
  2. Improve Website performance, layout, and content;
  3. Customize your browsing experience based on your preferences;
  4. Ensure security and detect fraudulent or malicious activities.

Lawful Basis:

  • Legitimate interest (e.g., enhancing Website functionality).

3.5 To Comply with Legal Obligations

We may use your information to:

  1. Comply with applicable legal, tax, or regulatory obligations;
  2. Respond to lawful requests, subpoenas, or court orders;
  3. Investigate and prevent fraud, security breaches, or violations of our policies;
  4. Enforce our Terms and Conditions.

Lawful Basis:

  • Compliance with a legal obligation.
  • Legitimate interest (e.g., protecting our rights and property).

3.6 For Fraud Prevention and Security

We process your information to:

  1. Monitor and detect fraudulent transactions or unauthorized activity;
  2. Ensure the security of your personal data and prevent cyberattacks;
  3. Protect our Website, systems, and Users from threats or misuse.

Lawful Basis:

  • Legitimate interest (e.g., ensuring security and fraud prevention).

3.7 For Analytics and Research

We use aggregated and anonymized information to:

  1. Perform market research and identify customer trends;
  2. Analyze Product performance, customer preferences, and purchasing behavior;
  3. Develop new features, Products, or services to enhance User experience.

Lawful Basis:

  • Legitimate interest (e.g., business growth and service improvement).

3.8 To Personalize Your Experience

We may use your information to:

  1. Recommend Products, content, or services based on your previous activity;
  2. Display personalized advertisements or special offers;
  3. Tailor communications and experiences to your interests and preferences.

Lawful Basis:

  • Consent (e.g., cookies and targeted advertising).
  • Legitimate interest (e.g., improving customer experience).

3.9 For Business Operations

We process your information to:

  1. Manage and administer our business operations effectively;
  2. Maintain internal records and perform audits;
  3. Facilitate mergers, acquisitions, or business restructuring, where applicable.

Lawful Basis:

  • Legitimate interest (e.g., efficient operation of our business).

3.10 With Your Consent

Where required by law, we will only process your personal information with your consent. For example:

  1. Sending direct marketing emails;
  2. Placing cookies or other tracking technologies;
  3. Collecting personal information for specific purposes not listed above.

You have the right to withdraw consent at any time by contacting privacy@unglaz.com.

3.11 Automated Decision-Making

Unglaz does not engage in automated decision-making or profiling that has a legal or significant impact on you without your explicit consent. If such processing occurs, we will notify you and ensure appropriate safeguards are in place.

3.12 Combining Data

We may combine information collected through various sources (e.g., Website, third-party partners) to improve our services and provide a seamless experience.

Lawful Basis:

  • Legitimate interest (e.g., enhancing Products and services).

Section 4: Lawful Basis for Processing Data (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), we must have a lawful basis to process personal data for Users located in the European Economic Area (EEA). The lawful bases upon which we rely are detailed below.

4.1 Contractual Necessity

We process your personal data to fulfill our contractual obligations to you, including:

  1. Processing and delivering orders placed through the Website;
  2. Providing customer support and responding to inquiries;
  3. Managing returns, refunds, and warranty claims;
  4. Communicating essential updates regarding your transactions or account.

Example: When you purchase a Product, we use your shipping and billing information to deliver the order and process payment.

4.2 Consent

We process your personal data based on your explicit consent, where required. This includes:

  1. Sending marketing communications, newsletters, or promotional offers;
  2. Using cookies and tracking technologies to personalize your Website experience;
  3. Collecting additional information for surveys, feedback, or promotional campaigns;
  4. Sharing your information with third-party partners for marketing purposes (only with consent).

You can withdraw your consent at any time by:

  • Clicking the “Unsubscribe” link in our emails; or
  • Contacting us at privacy@unglaz.com.

Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

4.3 Legitimate Interests

We process personal data where it is necessary for our legitimate business interests, provided your rights and freedoms do not override these interests. Examples include:

  1. Improving our Website’s functionality and user experience;
  2. Conducting analytics, research, and business development activities;
  3. Preventing fraud, misuse, and ensuring Website security;
  4. Managing internal operations, record-keeping, and audits;
  5. Sending transactional updates or reminders regarding your account or orders.

Example: We analyze how Users interact with our Website to identify trends and improve our Products and services.

4.4 Compliance with Legal Obligations

We process personal data to comply with applicable legal, regulatory, and statutory obligations, including:

  1. Maintaining tax, accounting, and business records;
  2. Responding to lawful requests from authorities, subpoenas, or court orders;
  3. Ensuring compliance with consumer protection laws, fraud prevention laws, and GDPR.

Example: Retaining transaction records for tax and legal purposes.

4.5 Protection of Vital Interests

In rare circumstances, we may process personal data where it is necessary to protect your vital interests or those of another person.

Example: Sharing information with law enforcement in the event of an imminent threat to safety or security.

4.6 Legal Claims and Defenses

We may process personal data when necessary to establish, exercise, or defend legal claims.

Example: Using transaction or communication data to address disputes, enforce our Terms, or respond to legal proceedings.

4.7 Special Categories of Data

Unglaz does not intentionally collect sensitive personal data, such as:

  • Racial or ethnic origin,
  • Political opinions,
  • Health or biometric data,
  • Religious beliefs, or
  • Data concerning sexual orientation.

If you voluntarily provide such data, we will process it only with your explicit consent or where required to comply with legal obligations.

4.8 Balancing Test for Legitimate Interests

When processing personal data based on legitimate interests, we conduct a balancing test to ensure:

  1. The processing is necessary for our legitimate purposes;
  2. It does not unduly infringe on your privacy rights or freedoms.

You have the right to object to processing based on legitimate interests by contacting us at privacy@unglaz.com.

4.9 Your Right to Withdraw Consent

If we process your personal data based on consent, you have the right to withdraw that consent at any time. To withdraw consent:

  1. Use the opt-out links provided in communications; or
  2. Contact us at privacy@unglaz.com with your request.

4.10 Summary of Legal Bases

Purpose of Processing

Lawful Basis

Processing orders and delivering Products

Contractual necessity

Providing customer support

Contractual necessity

Marketing communications

Consent

Improving Website functionality and security

Legitimate interests

Fraud prevention and legal compliance

Compliance with legal obligations

Analytics and business development

Legitimate interests

Section 5: Sharing and Disclosure of Information

Unglaz respects your privacy and only shares your personal information as necessary to provide services, fulfill legal obligations, or improve business operations. We do not sell your personal data to third parties.

5.1 Service Providers

We share personal information with trusted third-party service providers to perform essential business functions on our behalf. These include:

  1. Payment Processors: To securely process transactions (e.g., Stripe, PayPal).
  2. Shipping and Logistics Partners: To deliver Products and manage returns.
  3. IT and Website Hosting Providers: To ensure Website functionality and security.
  4. Analytics Providers: To analyze Website traffic, trends, and user behavior (e.g., Google Analytics).
  5. Marketing Partners: To manage email campaigns, personalized advertisements, and promotions.
  6. Customer Support Platforms: To assist with inquiries and support services.

Safeguards:
All third-party service providers are contractually obligated to:

  • Use your personal data solely for the purpose of providing services to Unglaz;
  • Implement appropriate technical and organizational measures to protect your data;
  • Comply with applicable data protection laws.

5.2 Legal Obligations

We may disclose personal information where required to comply with legal obligations, including:

  1. Responding to subpoenas, court orders, or other lawful requests from government authorities;
  2. Investigating, preventing, or addressing fraud, illegal activities, or breaches of our Terms;
  3. Protecting the rights, safety, or property of Unglaz, its Users, or the public.

We will notify you of such disclosures where permitted by law.

5.3 Business Transfers

In the event of a business transaction, such as a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to a successor entity or third party as part of the transaction.

Safeguards:

  1. We will ensure the recipient agrees to protect your personal data consistent with this Privacy Policy;
  2. You will be notified of any such transfers if required by applicable laws.

5.4 Affiliates and Business Partners

We may share your personal information with affiliates or business partners who assist us in providing Products, services, or promotional opportunities.

Examples include:

  1. Joint marketing efforts;
  2. Loyalty programs or partnerships.

Affiliates and partners are required to comply with this Privacy Policy and relevant data protection laws.

5.5 Sharing with Your Consent

In cases where we are not otherwise authorized to share your information, we will seek your explicit consent before doing so. Examples include:

  1. Sharing your information with third parties for direct marketing purposes;
  2. Publishing your submitted reviews, testimonials, or user-generated content.

You may withdraw your consent at any time by contacting us at privacy@unglaz.com.

5.6 Aggregated and Anonymized Information

We may share aggregated or anonymized data that does not identify you personally with third parties for business, research, or statistical purposes. Examples include:

  1. General demographic trends or purchasing behaviors;
  2. Website performance metrics and analytics.

5.7 Third-Party Advertisers

We may use third-party advertising services to deliver targeted ads. These third parties may use cookies or tracking technologies to collect:

  1. Technical data, such as your IP address, browser type, or device information;
  2. Usage data, such as pages viewed and links clicked.

Opt-Out: You can manage targeted advertising preferences via your browser settings or opt out through industry-standard mechanisms such as the Digital Advertising Alliance (DAA) or Network Advertising Initiative (NAI).

5.8 Data Transfers Outside the EEA

If you are located in the European Economic Area (EEA), your personal data may be transferred to third parties or service providers outside of the EEA, including the United States.

Safeguards:

  1. Transfers will only occur where appropriate safeguards are in place, such as:
    • Standard Contractual Clauses approved by the European Commission;
    • Binding Corporate Rules; or
    • Adequacy decisions for specific countries.
  2. You may request further information about these safeguards by contacting us at privacy@unglaz.com.

5.9 Protecting Unglaz’s Rights

We may disclose personal information to:

  1. Protect and defend the legal rights, property, or safety of Unglaz, its Users, or others;
  2. Enforce our Terms and Conditions, including investigation of potential violations;
  3. Respond to claims that content or behavior violates third-party rights.

5.10 Compliance with CCPA (California Residents)

In compliance with the California Consumer Privacy Act (CCPA), we confirm:

  1. We do not sell personal data to third parties;
  2. California residents have the right to opt out of any future sale of their personal data.

If you are a California resident and wish to exercise your rights, contact us at privacy@unglaz.com.

5.11 Retention of Disclosures

We maintain a record of all disclosures of personal information to third parties for legal and compliance purposes.

5.12 Your Right to Object to Sharing

If you do not want us to share your personal information for certain purposes, you may:

  1. Opt out of targeted advertising through your browser or settings;
  2. Withdraw consent for marketing communications;
  3. Contact us directly at privacy@unglaz.com to request limited data sharing.

Please note that certain data sharing is required to fulfill your orders, comply with legal obligations, or operate our business.

Section 6: Your Privacy Rights

Unglaz is committed to ensuring that you have control over your personal information. Depending on your location, you may have specific rights under privacy laws, including the General Data Protection Regulation (GDPR) for EU Users and the California Consumer Privacy Act (CCPA) for California residents.

6.1 GDPR Rights for EU Residents

If you reside in the European Economic Area (EEA), you have the following rights under GDPR:

  1. Right of Access
    • You have the right to request a copy of the personal data we hold about you and details of how it is processed.
  2. Right to Rectification
    • You can request that inaccurate or incomplete personal data be corrected or updated.
  3. Right to Erasure (Right to Be Forgotten)
    • You have the right to request that your personal data be deleted under certain circumstances, such as when it is no longer needed for its original purpose or you withdraw consent.
  4. Right to Restrict Processing
    • You can request that we limit the processing of your personal data where:
      • You contest the accuracy of the data;
      • Processing is unlawful, but you oppose erasure;
      • You require the data for legal claims.
  5. Right to Data Portability
    • You may request a copy of your personal data in a structured, commonly used, and machine-readable format to transfer to another data controller.
  6. Right to Object
    • You may object to processing of your personal data where we rely on legitimate interests as the lawful basis, including for marketing purposes.
  7. Right to Withdraw Consent
    • If we process your personal data based on your consent, you can withdraw it at any time without affecting the lawfulness of prior processing.
  8. Right to Lodge a Complaint
    • You have the right to file a complaint with your local data protection authority if you believe we have infringed on your privacy rights.

To Exercise GDPR Rights: Contact us at privacy@unglaz.com with the subject line "GDPR Request." We will respond to your request within 30 days unless an extension is required.

6.2 CCPA Rights for California Residents

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA):

  1. Right to Know
    • You can request disclosure of the categories and specific pieces of personal data we have collected, including:
      • Categories of data collected;
      • Categories of sources;
      • Business purposes for processing;
      • Categories of third parties with whom data is shared.
  2. Right to Delete
    • You may request deletion of the personal data we have collected about you, subject to exceptions (e.g., legal compliance, fraud prevention).
  3. Right to Opt Out of Sale
    • Unglaz does not sell your personal data. However, you have the right to opt out of any future sale should that practice change.
  4. Right to Non-Discrimination
    • You have the right not to be discriminated against for exercising your CCPA rights, such as denial of services or price increases.

To Exercise CCPA Rights: Contact us at privacy@unglaz.com with the subject line "CCPA Request." We will verify your identity and respond within 45 days, as required by law.

6.3 Rights for Other Jurisdictions

If you reside outside the EU or California, you may still have similar rights under local data protection laws. These rights may include:

  1. Right to access or correct your personal data;
  2. Right to request deletion of your personal information;
  3. Right to object to or restrict processing;
  4. Right to file complaints with local authorities.

Please contact us at privacy@unglaz.com to exercise your rights, and we will assess your request in compliance with applicable laws.

6.4 Exercising Your Rights

To exercise any of the rights described in this section, you may submit a request using one of the following methods:

  1. Email: Send your request to privacy@unglaz.com with the subject line corresponding to your request (e.g., “GDPR Request” or “CCPA Request”).
  2. Verification: To protect your data, we may request additional information to verify your identity before fulfilling your request.
  3. Response Time:
    • For GDPR requests: Within 30 days;
    • For CCPA requests: Within 45 days (an additional 45-day extension may be required in certain cases).

If we are unable to comply with your request due to legal or regulatory reasons, we will explain the reason for denial.

6.5 Opting Out of Marketing Communications

You can opt out of marketing communications at any time by:

  1. Clicking the “Unsubscribe” link included in our emails;
  2. Updating your preferences in your account settings;
  3. Contacting us at privacy@unglaz.com.

Please note that you will continue to receive transactional or service-related communications necessary for order fulfillment or account management.

6.6 Cookies and Tracking Technologies

To manage cookies and other tracking technologies:

  1. Adjust your browser settings to refuse or delete cookies;
  2. Use the opt-out tools provided by third-party advertising networks.

For more details, refer to our Cookie Policy.

6.7 Authorized Agents (California Residents)

If you are a California resident, you may authorize another person (“Authorized Agent”) to submit a request on your behalf.

  1. To verify the Authorized Agent’s authority, we may require:
    • A signed written authorization; and
    • Confirmation of your identity directly from you.

6.8 No Fees for Requests

You will not be charged a fee for exercising your privacy rights. However, if your request is excessive, repetitive, or unfounded, Unglaz reserves the right to charge a reasonable fee or refuse to comply.

Section 7: Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, accounting, or regulatory obligations, resolve disputes, and enforce our agreements.

7.1 Retention Periods for Different Categories of Data

We determine the retention period for personal data based on the following criteria:

  1. Order and Transactional Data:
    • Retained for 7 years to comply with tax, accounting, and legal obligations.
  2. Customer Account Data:
    • Retained for as long as your account remains active. If you request account deletion, we will remove your data unless legal obligations require continued retention.
  3. Marketing Data:
    • Retained until you opt out or withdraw your consent. If you unsubscribe from communications, we may retain minimal information to ensure compliance with your request.
  4. Customer Support Communications:
    • Retained for 3 years to assist with future inquiries or disputes.
  5. Technical Data and Website Analytics:
    • Retained for a period of up to 2 years to analyze trends, improve our services, and ensure Website functionality.
  6. Legal Compliance and Fraud Prevention:
    • Retained for as long as required to meet regulatory requirements, defend against legal claims, or prevent fraudulent activities.

7.2 Retention for Legal Obligations

Certain information must be retained to comply with legal obligations, such as:

  1. Tax and Accounting Laws: Transaction records are retained for 7 years to meet statutory tax requirements.
  2. Legal Claims: Personal data may be retained to establish, exercise, or defend legal claims.
  3. Regulatory Compliance: We retain data as required by applicable consumer protection, privacy, or security laws.

7.3 Data Deletion

When the retention period expires or personal data is no longer required:

  1. We securely delete, destroy, or anonymize the data;
  2. Data deletion is carried out using industry-standard methods to ensure complete removal.

If you request deletion of your personal data under GDPR, CCPA, or other applicable laws, we will comply unless continued retention is legally required.

7.4 Account Deactivation or Termination

If you choose to deactivate or terminate your account:

  1. We will delete or anonymize your personal data, except where retention is required for legal or regulatory reasons.
  2. Retained data will be securely archived and accessed only when necessary to meet legal requirements or resolve disputes.

7.5 Aggregated and Anonymized Data

We may retain aggregated or anonymized data that cannot identify you personally for business, analytical, or research purposes. Such data is not subject to deletion requests since it does not constitute personal information.

7.6 User Requests for Data Retention Information

You may contact us at privacy@unglaz.com to request details regarding:

  1. The categories of personal data we retain;
  2. The retention periods applicable to specific data;
  3. How data deletion is handled after retention periods expire.

7.7 Exceptions to Retention Periods

We may retain personal data beyond the specified periods in the following circumstances:

  1. Where retention is necessary to comply with legal obligations;
  2. Where retention is required to resolve disputes, enforce our agreements, or protect our legal rights;
  3. In cases of fraud detection, prevention, or security incidents.

7.8 Backup and Archival Data

Personal data may remain in backup or archival systems for a limited period following deletion. Such data will be:

  1. Securely stored and protected;
  2. Deleted or overwritten in accordance with backup retention schedules.

Backup copies are not accessible for operational use and will not be processed further.

7.9 User Responsibility for Data

If you download or store any personal data obtained through the Website (e.g., receipts, order confirmations):

  1. You are responsible for managing, securing, and deleting such data on your devices;
  2. Unglaz is not liable for misuse or unauthorized access to data stored on your devices.

Section 8: Cookies and Tracking Technologies

Unglaz uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content. This section explains how we use these technologies, what types of cookies we deploy, and how you can manage your preferences.

8.1 What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or smartphone) when you visit a website. They allow the website to recognize your device and collect certain information about your browsing activity.

Cookies may be temporary (session cookies) or permanent (persistent cookies):

  1. Session Cookies: Deleted automatically when you close your browser.
  2. Persistent Cookies: Remain on your device until they expire or are manually deleted.

8.2 Types of Cookies We Use

Unglaz uses the following categories of cookies:

  1. Essential Cookies
  • Necessary for the operation of our Website.
  • Enable basic functions such as page navigation, shopping cart management, and secure payment processing.
  • Without these cookies, certain services cannot be provided.

Example: Session cookies to process and retain your shopping cart contents.

  1. Analytical Cookies
  • Help us analyze how Users interact with our Website.
  • Collect information such as pages visited, time spent on pages, and error messages.
  • Used to improve Website functionality and user experience.

Example: Google Analytics cookies to monitor site performance and user behavior.

  1. Functional Cookies
  • Allow the Website to remember your preferences (e.g., language, region, or login credentials).
  • Provide enhanced, personalized features to improve your experience.

Example: Remembering your shipping country selection for future visits.

  1. Marketing Cookies
  • Used to deliver targeted advertisements and promotional content based on your interests.
  • Track your browsing activity across websites and devices to personalize ads.

Example: Cookies placed by advertising platforms like Google Ads or Facebook Pixel.

  1. Third-Party Cookies
  • Some cookies are set by third-party providers (e.g., analytics tools, payment processors, social media platforms).
  • Third-party cookies are subject to their respective privacy policies.

Examples include:

  • Social media plug-ins (e.g., Facebook, Instagram)
  • Payment processing tools (e.g., Stripe, PayPal)

8.3 How We Use Cookies

We use cookies to:

  1. Enable core functionality of the Website (e.g., checkout, order processing).
  2. Personalize and enhance your experience on the Website.
  3. Analyze traffic patterns and user behavior to improve performance.
  4. Deliver targeted advertisements and measure the effectiveness of marketing campaigns.
  5. Protect the security of the Website and prevent fraud.

8.4 Managing Cookies

You can control or disable cookies at any time through your browser settings. Most browsers allow you to:

  1. Block all cookies;
  2. Delete existing cookies;
  3. Set preferences for certain websites.

Steps to Manage Cookies:

  • Google Chrome: Go to Settings > Privacy and Security > Cookies and Other Site Data.
  • Safari: Go to Preferences > Privacy > Cookies and Website Data.
  • Firefox: Go to Options > Privacy & Security > Cookies and Site Data.
  • Microsoft Edge: Go to Settings > Site Permissions > Cookies and Site Data.

Please note that disabling cookies may impact the functionality of the Website, including the ability to place orders or access certain features.

8.5 Opting Out of Targeted Advertising

To opt out of targeted advertising cookies:

  1. Use industry-standard opt-out tools such as:
    • Network Advertising Initiative (NAI): www.networkadvertising.org/choices
    • Digital Advertising Alliance (DAA): www.aboutads.info/choices
  2. Adjust your preferences via third-party platforms such as Google Ads or Facebook Ads.

8.6 Use of Pixels and Web Beacons

Unglaz may also use web beacons, tracking pixels, or similar technologies to:

  1. Track email campaign effectiveness (e.g., whether emails are opened);
  2. Monitor user interactions with advertisements;
  3. Collect aggregated data about Website usage.

Web beacons are typically invisible and embedded in pages or emails.

8.7 Third-Party Analytics Tools

We use third-party tools, such as Google Analytics, to analyze Website usage and improve performance. These tools may collect:

  • IP address
  • Device and browser type
  • Referral sources (e.g., links clicked)
  • Pages viewed and session duration

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on: https://tools.google.com/dlpage/gaoptout.

8.8 Cookies for Legal Compliance

We may use cookies to fulfill legal and regulatory obligations, such as fraud prevention, Website security, or consent tracking under GDPR and CCPA.

8.9 Consent for Cookies

In jurisdictions where consent is required, we will display a Cookie Consent Banner when you first visit our Website.

  1. By clicking "Accept," you agree to the use of all cookies.
  2. You can customize your preferences or opt out via the banner settings.

8.10 Updates to Our Cookie Policy

We may update this section as necessary to reflect changes in our use of cookies or legal requirements. Any updates will be communicated via:

  1. Posting the updated Cookie Policy on the Website;
  2. Displaying a notification when changes take effect.

Section 9: Data Transfers (Cross-Border Processing)

As a global e-commerce business, Unglaz may process and transfer your personal data across international borders, including to countries outside your jurisdiction. This section explains how we safeguard your data when it is transferred internationally.

9.1 Cross-Border Transfers

  1. Where We Process Data:
    Your personal data may be processed or stored in countries where we or our service providers operate, including but not limited to the United States and countries outside the European Economic Area (EEA).
  2. Why Transfers Occur:
    Transfers of personal data may occur for purposes such as:
    • Fulfilling orders and delivering Products;
    • Processing payments via secure gateways;
    • Managing customer support inquiries;
    • Website hosting, analytics, and marketing services.
  3. Scope of Transfers:
    Personal data transferred may include your identity details, payment data, contact information, and usage data as required for the purposes outlined in this Privacy Policy.

9.2 Safeguards for International Transfers

For Users located in the EEA or regions with strict data transfer laws, we ensure that appropriate safeguards are in place to protect your personal data during international transfers. These safeguards include:

  1. Adequacy Decisions:
    Transfers to countries that have been deemed to provide an adequate level of data protection by the European Commission.
  2. Standard Contractual Clauses (SCCs):
    For transfers to countries not covered by adequacy decisions, we use Standard Contractual Clauses (SCCs) approved by the European Commission. These legally binding clauses ensure that data transferred outside the EEA receives the same level of protection as within the EEA.
  3. Binding Corporate Rules (BCRs):
    In certain cases, where our service providers or partners have adopted Binding Corporate Rules, we ensure compliance with the GDPR requirements for cross-border transfers.
  4. Additional Safeguards:
    • Encryption of data during transit and at rest;
    • Access controls to limit who can access personal data;
    • Regular audits of third-party compliance.

9.3 Transfers to the United States

For Users in the EEA or other regions with strict data protection laws:

  1. Your data may be transferred to the United States where Unglaz operates.
  2. The United States may not have the same level of data protection as your home jurisdiction; however, Unglaz ensures appropriate safeguards through SCCs or other lawful mechanisms.

9.4 Third-Party Service Providers

We work with trusted third-party providers located globally, including payment processors, logistics companies, and analytics providers. Each third-party provider is contractually obligated to:

  1. Process personal data only as instructed by Unglaz;
  2. Implement security measures to protect the data;
  3. Comply with applicable data protection laws, including GDPR.

9.5 Transfers Based on Consent

In specific situations where no other lawful transfer mechanism applies, we will only transfer your personal data to another country with your explicit consent. You have the right to withdraw this consent at any time by contacting us at privacy@unglaz.com.

9.6 Data Transfers for Legal Compliance

We may transfer personal data internationally if required to comply with:

  1. Legal obligations, such as responding to subpoenas or court orders;
  2. Law enforcement requests or investigations in any jurisdiction.

Where possible, we will notify you before such transfers occur unless prohibited by law.

9.7 User Rights Regarding Transfers

You have the right to:

  1. Request information about how your data is transferred outside your jurisdiction;
  2. Obtain copies of the safeguards (e.g., SCCs) we use for cross-border transfers;
  3. Object to transfers that do not comply with applicable laws.

To exercise these rights, contact us at privacy@unglaz.com.

9.8 Transparency for EEA Users

For Users in the EEA, Unglaz will only transfer personal data outside the EEA where:

  1. Transfers are made to countries with an adequacy decision;
  2. Standard Contractual Clauses (SCCs) are in place;
  3. You have provided explicit consent for the transfer.

9.9 Data Residency

While we may process personal data in multiple locations, Unglaz aims to minimize unnecessary transfers and ensure your data is processed in accordance with applicable laws.

9.10 Updates to Safeguards

We review our data transfer mechanisms regularly to ensure compliance with evolving legal standards, including changes to SCCs or other regulatory developments.

9.11 Contact for Further Information

If you have any questions about cross-border transfers or would like further details on the safeguards in place, please contact us at:

Email: privacy@unglaz.com
Subject Line: Cross-Border Transfer Inquiry

Section 10: Security of Your Information

At Unglaz, we take the security of your personal information seriously. We implement industry-standard security measures to protect your data from unauthorized access, loss, misuse, or alteration.

10.1 Security Measures

To ensure the confidentiality, integrity, and availability of your personal data, we use the following security measures:

  1. Encryption:
    • All sensitive data, including payment information, is encrypted using Secure Sockets Layer (SSL) technology during transmission.
    • Stored data is encrypted at rest using advanced encryption standards.
  2. Access Controls:
    • Access to personal data is restricted to authorized employees, contractors, and service providers who require it to perform their duties.
    • Role-based access controls (RBAC) are implemented to ensure data is accessible only on a need-to-know basis.
  3. Secure Payment Processing:
    • Payment information is processed securely through third-party payment providers compliant with PCI-DSS (Payment Card Industry Data Security Standards).
    • Unglaz does not store sensitive payment details such as full credit card numbers.
  4. Firewalls and Monitoring:
    • Our systems are protected by firewalls to block unauthorized access.
    • We monitor our systems regularly for suspicious activity and vulnerabilities.
  5. Regular Security Audits:
    • Periodic security assessments, penetration tests, and system audits are conducted to identify and resolve vulnerabilities.
  6. Data Backup and Recovery:
    • We perform regular data backups to ensure data recovery in the event of a system failure or security breach.

10.2 User Responsibilities

While we take every reasonable step to protect your personal data, you also play a critical role in safeguarding your information. You agree to:

  1. Use strong, unique passwords for your Unglaz account;
  2. Keep your login credentials confidential and not share them with others;
  3. Notify us immediately if you suspect unauthorized access to your account or a security breach.

Contact for Security Breaches: privacy@unglaz.com

10.3 Data Breach Notification

In the event of a data breach that compromises your personal information:

  1. We will assess the nature and impact of the breach promptly;
  2. Where required by law, we will notify you and relevant authorities within 72 hours of becoming aware of the breach;
  3. Notifications will include:
    • A description of the breach;
    • The type of personal information affected;
    • Steps we have taken to mitigate the risk;
    • Advice on protective measures you can take.

10.4 Third-Party Security Measures

When sharing your data with third-party service providers (e.g., payment processors, shipping companies), we ensure they implement security measures that:

  1. Align with industry standards for data protection;
  2. Comply with applicable data protection laws, such as GDPR and CCPA.

10.5 Data Retention Security

We apply the same security measures to data we retain in accordance with Section 7 (Data Retention), ensuring it remains protected for the duration of its storage.

10.6 Protection Against Fraud and Malicious Activity

We use advanced tools and technologies to detect and prevent fraudulent activities, including:

  1. Monitoring for suspicious transactions or unauthorized account access;
  2. Implementing CAPTCHA or similar technologies to prevent bots or automated abuse;
  3. Employing fraud detection systems during payment processing.

10.7 Security Limitations

While we strive to protect your personal information:

  1. No method of transmission over the internet or electronic storage is 100% secure.
  2. We cannot guarantee absolute security of your personal data.

By using our Website, you acknowledge and accept this inherent risk. If you believe your personal information has been compromised, contact us immediately at privacy@unglaz.com.

10.8 Protection of Minors

We do not knowingly collect or store personal data of individuals under the age of 18. If we become aware that a minor’s data has been collected without parental consent, we will:

  1. Take immediate steps to delete the data;
  2. Notify the relevant parent or guardian, if possible.

To report unauthorized collection of a minor’s data, contact us at privacy@unglaz.com.

10.9 Secure Communications

To ensure secure communications between you and Unglaz:

  1. Emails and Website communications are encrypted using secure protocols.
  2. We recommend avoiding the transmission of sensitive data via unencrypted email.

10.10 Updates to Security Measures

We continuously evaluate and update our security policies, procedures, and technologies to protect your data from emerging threats or vulnerabilities.

10.11 Reporting Security Concerns

If you have questions about our security measures or wish to report a vulnerability or security concern, please contact:

Email: security@unglaz.com
Subject Line: Security Concern

We encourage responsible disclosure of potential vulnerabilities to ensure the safety and security of your data.

Section 11: Children’s Privacy

11.1 No Collection of Personal Data from Children

Unglaz does not knowingly collect, process, or store personal data from individuals under the age of 18 (or the age of majority in their jurisdiction). Our Website, Products, and services are not intended for or directed toward minors.

11.2 Parental Responsibility

If you are a parent or legal guardian and believe that your child has provided personal information to us without your consent, please contact us immediately at:

Email: privacy@unglaz.com
Subject Line: Children’s Privacy Concern

We will take steps to verify your identity and remove the child’s data promptly from our records.

11.3 Age Verification

To ensure compliance with applicable laws:

  1. Users must confirm that they are 18 years or older before using our Website or purchasing Products.
  2. Where necessary, Unglaz may implement age verification measures for certain services or features.

If a minor attempts to create an account or place an order, the request will be declined, and no data will be retained.

11.4 Limited Use of Data Collected Inadvertently

If we inadvertently collect personal data from a minor:

  1. The data will be deleted immediately upon discovery;
  2. We will take appropriate measures to ensure that such data is not processed, shared, or retained.

11.5 Compliance with COPPA (U.S.)

In accordance with the Children’s Online Privacy Protection Act (COPPA), we do not knowingly solicit, collect, or process personal information from children under 13 years of age in the United States.

If we discover that we have inadvertently collected such data:

  1. We will delete it immediately;
  2. We will notify the relevant parent or legal guardian if possible.

11.6 Compliance with GDPR (EU)

For Users in the European Union, GDPR prohibits the processing of personal data from children under 16 years of age without verifiable parental consent.

  1. Unglaz does not offer services to individuals under 16 in the EU;
  2. Where we become aware of such data collection, it will be deleted promptly.

11.7 Educational and Parental Resources

To help parents and guardians protect their children’s privacy online, we recommend reviewing the following resources:

  1. COPPA Information (U.S. Federal Trade Commission): www.ftc.gov
  2. Online Safety Guidelines for Children: www.safekids.com

Parents are encouraged to monitor their children’s internet usage and provide guidance on safe online practices.

11.8 Third-Party Platforms and Children

If you access our Website through a third-party platform (e.g., social media), the privacy practices of that platform also apply.

  1. Unglaz is not responsible for the data collection practices of third-party platforms.
  2. Parents should review the privacy policies of such platforms to ensure compliance with children’s privacy regulations.

11.9 Reporting Children’s Data

If you become aware that personal information from a minor has been provided to Unglaz:

  1. Please notify us immediately at privacy@unglaz.com;
  2. Provide relevant details, including evidence or screenshots if applicable.

We will investigate and take corrective actions promptly.

Section 12: Third-Party Links

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by Unglaz. This section explains our responsibilities and your obligations when interacting with external links.

12.1 Links to External Websites

  1. Unglaz may provide links to third-party websites for purposes such as:
    • Payment processing (e.g., PayPal, Stripe);
    • Social media platforms (e.g., Instagram, Facebook, Pinterest);
    • Shipping or logistics providers for order tracking;
    • Third-party advertisements, tools, or services relevant to your experience.
  2. These third-party websites operate independently of Unglaz and are governed by their own privacy policies, terms of use, and data practices.

12.2 No Responsibility for Third-Party Practices

Unglaz does not control or assume responsibility for:

  1. The content, accuracy, or functionality of third-party websites;
  2. The privacy practices or security measures of third-party platforms;
  3. Any damages or losses resulting from your use of third-party websites or services.

By accessing or using third-party links, you acknowledge that you do so at your own risk.

12.3 Payment Processors and Financial Data

When completing a transaction on our Website, you may be redirected to trusted third-party payment processors such as:

  1. PayPal, Stripe, or similar platforms.
  2. These providers are responsible for processing your payment details securely.

Unglaz does not store your full credit card numbers or sensitive payment information. Such data is handled in accordance with the payment processor’s privacy policies and PCI-DSS standards.

12.4 Links to Social Media Platforms

Our Website may include links to social media platforms, such as:

  1. Instagram
  2. Facebook
  3. Pinterest
  4. TikTok

By interacting with these platforms through our Website (e.g., “Share” or “Like” buttons), you acknowledge that:

  1. These platforms may collect personal data based on their own privacy policies.
  2. Unglaz does not control the data collection or tracking practices of social media platforms.

12.5 Affiliate and Advertising Links

Unglaz may participate in affiliate marketing or display advertisements that link to third-party services or products.

  1. Clicking on an affiliate or advertisement link may allow the third-party to collect data about you, including through cookies or tracking technologies.
  2. Unglaz is not responsible for third-party advertising practices or their use of collected data.

12.6 Third-Party Integrations

We may integrate third-party tools or services into our Website to enhance functionality, such as:

  1. Analytics tools (e.g., Google Analytics);
  2. Chat support platforms (e.g., Zendesk, LiveChat);
  3. Email marketing tools (e.g., Mailchimp, Klaviyo).

These tools may collect usage data or personal information as described in their respective privacy policies. Unglaz ensures that such integrations comply with applicable laws and security standards.

12.7 User Responsibility

When accessing third-party links or services, you are responsible for:

  1. Reviewing the privacy policies, terms of use, and security measures of third-party websites;
  2. Ensuring that you are comfortable with how your personal information will be used by those websites;
  3. Exercising caution when sharing personal or financial information with third-party platforms.

12.8 No Endorsement

The inclusion of links to third-party websites does not imply:

  1. An endorsement, sponsorship, or affiliation with those websites;
  2. Any guarantee of the accuracy, quality, or safety of third-party content or services.

12.9 Opt-Out of Third-Party Advertising

To manage or opt out of personalized advertisements linked to third-party platforms, you can:

  1. Adjust settings through your browser or ad preferences on platforms such as Google Ads or Facebook;
  2. Use industry-standard opt-out tools, such as:

12.10 Reporting Suspicious Links

If you encounter any third-party link on our Website that appears unsafe, malicious, or inappropriate, please notify us immediately:

Email: privacy@unglaz.com
Subject Line: Suspicious Link Report

12.11 Updates to Third-Party Links

Unglaz reserves the right to add, modify, or remove third-party links from our Website at any time without prior notice.

Section 13: Changes to This Privacy Policy

Unglaz reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our business operations, legal obligations, or best practices.

13.1 Notification of Changes

We will notify Users of material changes to this Privacy Policy through one or more of the following methods:

  1. Posting the updated Privacy Policy on our Website with the revised “Last Updated” date at the top;
  2. Sending an email notification to registered Users, if required by applicable laws;
  3. Displaying a prominent notice on the Website’s homepage or relevant pages.

13.2 What Constitutes a Material Change?

Material changes include, but are not limited to:

  1. Changes in the types of personal data we collect;
  2. Changes in how we process or share personal data;
  3. Updates to Users’ rights or our legal obligations;
  4. Changes to third-party service providers or international data transfers;
  5. New legal or regulatory requirements affecting this Privacy Policy.

13.3 User Responsibility to Review

It is your responsibility to regularly review this Privacy Policy to stay informed of updates. By continuing to use the Website or our services after changes have been posted:

  1. You acknowledge and accept the updated Privacy Policy;
  2. You agree to be bound by its terms and any applicable amendments.

13.4 Opt-Out in Case of Disagreement

If you do not agree to the updated Privacy Policy:

  1. You may discontinue using our Website and services;
  2. You may contact us at privacy@unglaz.com to request the deletion of your account or personal information, where applicable.

13.5 Historical Versions

Previous versions of this Privacy Policy may be available for your review upon request. Please contact us at privacy@unglaz.com to obtain a copy of prior versions.

13.6 Legal Compliance

Updates to this Privacy Policy will comply with applicable privacy laws, including GDPR, CCPA, and other regional regulations.

13.7 Effective Date of Changes

Any changes to this Privacy Policy will take effect on the “Last Updated” date specified at the top of the document unless otherwise stated.

13.8 How to Stay Updated

To ensure you are aware of the latest updates to our Privacy Policy:

  1. Visit the Privacy Policy page on our Website regularly;
  2. Update your email preferences to receive notifications about Privacy Policy changes;
  3. Contact us directly if you have any questions or concerns regarding updates.

Section 14: Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal data, or your privacy rights, please contact us through the following channels:

14.1 General Inquiries

For general inquiries or questions about this Privacy Policy:

  • Email: privacy@unglaz.com
  • Subject Line: Privacy Policy Inquiry

14.2 Exercising Privacy Rights

To submit requests under GDPR, CCPA, or other applicable data protection laws (e.g., access, deletion, rectification, or objections):

  • Email: privacy@unglaz.com
  • Subject Line: Privacy Rights Request

Please include the following information to verify your identity:

  1. Your full name;
  2. Your email address (associated with your account, if applicable);
  3. Details of your request (e.g., access, correction, or deletion).

We may request additional information to confirm your identity and ensure the security of your data.

14.3 Reporting Security Concerns

To report a suspected data breach, unauthorized access, or security concern:

  • Email: security@unglaz.com
  • Subject Line: Data Security Concern

We take all reports seriously and will investigate any issues promptly.

14.4 Postal Correspondence

If you prefer to contact us by mail, please send written inquiries to:

Unglaz Privacy Team
Email: privacy@unglaz.com

14.5 Supervisory Authority Contact

If you believe that we have not addressed your privacy-related concerns adequately, you have the right to lodge a complaint with your local Data Protection Authority.

For Users in the European Economic Area (EEA), you may contact your country’s supervisory authority. A list of EU Data Protection Authorities can be found here:
https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.

For Users in California, complaints can be filed with the California Attorney General’s Office:
https://oag.ca.gov/privacy/ccpa.

14.6 Additional Assistance

If you have any questions regarding how to exercise your rights, submit a request, or interpret this Privacy Policy, please reach out to our Privacy Team at:

  • Email: privacy@unglaz.com

We aim to respond to all inquiries within 30 days, or as required under applicable data protection laws.