General FAQs

Our jewelry is crafted from high-quality metals such as 925 sterling silver, gold in various karats, platinum, and hypoallergenic options like titanium. These metals provide durability, beauty, and a luxurious look that stands the test of time.

We use a mix of natural and lab-created gemstones, such as diamonds, moissanite, and zirconia, depending on the piece. Each stone is carefully chosen to ensure brilliance, quality, and long-lasting beauty.

Yes, we offer lab-created options for stones like diamonds and moissanite, which provide a sustainable and affordable choice without compromising beauty or durability.

Moissanite and zirconia are both stunning alternatives to diamonds. Moissanite is closer in appearance to diamonds, with a high level of brilliance and durability, while zirconia is a more affordable option with a bright, eye-catching sparkle.

Yes, we offer certification for certain gemstones, such as diamonds. This certification includes details about the stone’s quality, grading, and authenticity, ensuring transparency and trust in our products.

Yes, moissanite is highly durable and resistant to scratches, making it an excellent choice for everyday wear. It ranks just below diamonds on the Mohs hardness scale, providing similar resilience.

We offer moissanite and zirconia as popular diamond alternatives. Both provide brilliant sparkle and durability, making them excellent options for those seeking the look of a diamond at a more accessible price.

925 sterling silver is a high-quality silver alloy containing 92.5% pure silver and 7.5% other metals, often copper, to add strength and durability. It’s known for its bright finish and hypoallergenic properties.

Our gold jewelry is available in various karats, typically 14K and 18K. Higher karat gold, like 18K, contains more pure gold and offers a warmer tone, while 14K is durable and suitable for everyday wear.

Our gold pieces include both solid gold and gold-plated options. Solid gold items are crafted entirely from gold, while gold-plated items have a layer of gold over a base metal, offering a luxurious look at a more accessible price.

Gold vermeil is a high-quality form of gold-plated jewelry. It involves a thick layer of gold (usually at least 10k) over sterling silver, creating a durable and beautiful finish that combines the elegance of gold with the affordability of silver.

Yes, we have a selection of rose gold jewelry. Rose gold is crafted by alloying pure gold with copper to create a warm, pinkish hue that adds a unique and romantic touch to any piece.

Yes, we prioritize ethical sourcing for all our gemstones. We work closely with trusted suppliers who adhere to responsible mining and production practices.

Each gemstone undergoes a careful selection and inspection process to ensure it meets our standards for color, clarity, cut, and overall quality. We are committed to using only the finest stones in our designs.

While both white gold and platinum offer a bright, silvery appearance, platinum is a pure metal with a natural white color, whereas white gold is alloyed with other metals and often rhodium-plated for a similar look.

Yes, we have a collection of vintage-inspired pieces that incorporate classic design elements, offering timeless elegance for those who appreciate antique-style jewelry.

Yes, we use secure settings such as prong, bezel, and channel settings to ensure stones are held firmly in place, providing both security and visual appeal.

Moissanite is closer to diamonds in terms of brilliance and hardness, making it more durable for everyday wear. Cubic zirconia is a more affordable diamond alternative, offering sparkle and beauty at a lower price point.

Yes, we use recycled metals in some of our jewelry to minimize environmental impact and support sustainable practices without compromising quality.

While sterling silver naturally tarnishes over time, our pieces are often treated with anti-tarnish coatings to help maintain their shine and reduce maintenance.

We offer both lab-grown and natural gemstones, depending on the piece. Lab-grown stones are environmentally friendly and offer the same brilliance as natural gems.

Rhodium plating is a process used on white gold and silver jewelry to enhance its shine and provide a protective layer that resists tarnishing and scratching.

Yes, we have a selection of two-tone jewelry that combines different metals, such as gold and silver, to create a unique and versatile style.

Pavé setting is a technique where small gemstones are closely set together, covering the jewelry’s surface and creating a continuous sparkle.

Moissanite has a high refractive index, giving it a unique sparkle that can sometimes appear more “fiery” than a diamond, although both stones share a similar brilliance.

Many of our rings are resizable. Please refer to the product details or contact us to confirm if a specific ring can be resized.

Natural pearls form naturally in mollusks, while cultured pearls are cultivated in controlled environments. Both are genuine, with cultured pearls offering a more accessible price.

Zirconia ranks around 8 on the Mohs hardness scale, making it durable enough for everyday wear while still offering brilliant sparkle.

Yes, many of our necklaces come with adjustable chains, allowing you to choose your preferred length for a custom fit.

Yes, as a lab-created gemstone, moissanite has a smaller environmental footprint than mined gemstones, making it an eco-conscious choice.

Carat weight is a measurement of a gemstone’s weight. In diamonds, one carat equals 0.2 grams. Higher carat weights typically indicate larger stones.

Platinum is hypoallergenic, naturally white, and extremely durable, making it a premium choice that requires little maintenance and holds its value well over time.

Yes, many of our pieces are crafted without nickel to minimize allergic reactions and ensure comfort, especially for those with sensitive skin.

Gold-filled jewelry has a thicker layer of gold bonded to a base metal, making it more durable than gold-plated items, which have a thinner gold layer.

Yes, we have jewelry with cluster settings where multiple small stones are grouped together to create a larger, eye-catching design.

Hypoallergenic metals like platinum, titanium, and 925 sterling silver are ideal for those with sensitive skin, as they minimize irritation.

Moissanite has a higher refractive index, which can create a more colorful sparkle than diamonds. It’s also slightly lighter in weight but is nearly indistinguishable to the untrained eye.

Yes, we offer both freshwater and cultured pearl jewelry in a range of classic and modern styles to suit different tastes.

If engraving is available for a piece, you’ll see the option during checkout. For specific engraving requests, contact our customer service, and we’ll work to personalize your jewelry to your liking.

Engraving usually incurs an extra fee, depending on the length and complexity of the design. The cost will be outlined at checkout, or you can contact us for more information.

Custom orders typically require 3-4 weeks for completion, depending on the level of customization. We’ll provide an estimated timeline when you place your order and keep you updated.

If the order has not yet entered production, we may be able to accommodate changes. Contact us promptly if you need to modify any details.

Yes, our customized items are covered under our standard warranty, protecting against any manufacturing defects. We want you to enjoy your custom piece with complete confidence.

Custom orders are generally non-returnable, as they are tailored specifically for you. Please confirm all details before finalizing your order, and feel free to ask us any questions in advance.

Ordering is simple. Browse our collection, add items to your cart, and proceed to checkout. Follow the prompts to enter your details and finalize your purchase.

We accept major credit cards, debit cards, PayPal, and other secure payment options, offering a smooth and safe checkout experience.

Our system allows one discount code per order. We recommend selecting the code that provides the most value for your purchase.

If the order has not yet entered production, we may be able to accommodate changes. Contact us promptly if you need to modify any details.

Yes, our website is SSL-encrypted, ensuring that all personal and payment information is secure. We prioritize your privacy and use secure payment gateways for processing.

Orders can usually be canceled within a limited timeframe before processing begins. Contact us as soon as possible if you wish to cancel.

If your order hasn’t shipped, contact us with the correct address, and we’ll update it for you to ensure proper delivery.

After placing an order, you will receive a confirmation email with your order details and estimated delivery timeline. This confirms that your order was successfully received.

We offer standard, expedited, and express shipping options to meet different needs. Shipping fees and delivery estimates are shown at checkout.

Yes, we provide free standard shipping on orders above a certain amount. Details about free shipping thresholds can be found on our Shipping Policy page.

Delivery times vary based on location and chosen shipping method. Standard shipping typically takes 5-7 business days, while expedited options may arrive sooner.

Yes, we ship to most international destinations. Rates and estimated delivery times are calculated at checkout based on your location.

Yes, once your order ships, you’ll receive a tracking number by email, allowing you to monitor its progress online.

If your order is delayed, please contact us. We’ll investigate the issue with the courier and update you on the status.

Customs fees vary by country and are not included in international shipping rates. These are the responsibility of the customer upon delivery.

Contact us as soon as possible if your order has not shipped. If it has, we’ll work with the courier to attempt a reroute where possible.

Yes, all shipments are insured to protect against loss or damage during transit. If any issues arise, please reach out for assistance.