Frequently Asked Questions

1 to 4 business days after payment is confirmed.

If you need a deadline, contact support before ordering with the product link.

Yes. We ship to many countries using tracked services. If your country is not listed at checkout, we cannot ship there at this time.

1 to 2 weeks from the order date. Tracked door to door.

Yes. Tracking is issued after dispatch and emailed to the address used at checkout. Updates can pause during line haul or customs intake.

No. Carriers provide estimates, not guarantees. We can confirm dispatch timing but cannot control customs, weather, or local scheduling.

Contact support immediately. Before processing: usually possible. During processing: not guaranteed. After dispatch: redirection depends on the carrier and is not guaranteed, and carrier redirect fees are paid by the customer.

Check with household members, neighbors, building management, and your local pickup point, and contact the carrier to start an investigation. If that does not resolve it, contact support promptly. We will coordinate with the carrier.

If tracking has not updated within 3 business days of shipment, contact support with your order number and tracking details. We will open a carrier inquiry.

Returns to sender happen when delivery cannot be completed or the package is refused. We can reship after address confirmation and reshipment payment, or issue a refund once the return is received and inspected, less any applicable return shipping and handling fees.

No. For international orders, duties and taxes are included in the listed price. If a carrier ever requests a charge, Unglaz covers it in full.

No. We declare shipments accurately as required by law and carrier rules.

Duties are already included, so nothing is due on delivery. If a carrier ever requests a charge, contact support. Unglaz covers it in full.

Customs inspection time varies by country. If customs requests information, respond quickly to avoid additional delay.

Not needed. Duties and taxes are already included in the listed price.

30 calendar days from the delivered date shown by tracking. Requests outside this window are not eligible.

Unworn, unused, and returned in the same condition received, with all original packaging. We check for wear, marks, scent, residue, and alteration. Items that fail inspection may be returned to you, or refunded less a deduction for diminished value.

No. Earrings are not eligible for return or exchange, for hygiene reasons, except where the law requires otherwise. If an earring arrives damaged, contact support within 48 hours with photos.

From your account at myaccount.unglaz.com/orders: select the order and choose Request return. Or email returns@unglaz.com with your order number, the item name, and the reason. We confirm eligibility and provide return instructions.

The customer, unless the return is due to our error or a verified defective product.

Refunds are issued to the original payment method within 7 to 14 business days of return approval, depending on the payment provider. In the EU and UK: within 14 calendar days of receiving the return or proof it was sent.

Only if the return is due to our error or a defective product.

Your first exchange within 30 days is on us, unworn, original condition, subject to availability. Price differences are charged or refunded. After the first exchange, exchanges are handled as a return and a new order.

Contact support within 48 hours with photos of the item and packaging label. We confirm the mismatch and arrange resolution.

Verified manufacturing defects: clasp failure due to build defect, stone setting failure due to incorrect geometry, structural breakage under normal wear. Coverage applies for one year from the delivered date.

Normal wear (scratches, dulling, surface marks), accidental damage, loss, chemical damage, third-party modification, and plating wear from use.

Email support with your order number and clear photos under neutral light. We may ask for a short video for clasp or movement issues, or request the item for inspection.

Repair, replace, or refund, depending on inventory and defect type. If repair is not practical and replacement is unavailable, a refund will be issued.

Contact support within 48 hours with photos of the item and packaging. We confirm whether the damage is shipping-related or item-related and proceed accordingly.

Only if a sizing error is caused by our incorrect listing. If you selected the wrong size, resizing is your responsibility.

Repairs, alterations, or resizing by a third party void the warranty.

Contact support with photos. We may offer paid repair guidance when practical, but warranty coverage does not apply after one year.

Stainless steel with a gold-tone finish, polished stainless steel, or both on one two-tone piece. Each product page lists the exact material for that piece.

Metal type and finish are listed on each product page. If plating is used, the plating type is stated.

We do not label our pieces hypoallergenic. Stainless steel can contain nickel, and every skin reacts differently. If you have known metal sensitivities, check the specific material listed on the product page, or write to us before ordering.

Both are stainless steel. The gold option carries a gold-tone finish over the steel. The silver option is the steel itself, polished to a mirror. Each product page specifies which finish is used.

Use a ring sizer or measure a ring that fits using the size guide. If you are between sizes, choose the larger size.

Measure your wrist circumference in cm and add your preferred comfort allowance. Extension chain range is stated on the product page.

Chain length is listed in cm on the product page. Compare to your preferred drop for placement.

Before processing: usually, if inventory allows. After processing begins: not guaranteed.

Unless the product page states single, earrings are sold as a pair.

Wipe with a soft cloth after each wear. Apply perfume and lotion before putting the piece on. Store pieces separately. For full material-specific instructions, see the Care Guide.

A gold-tone finish is a surface layer. Friction and chemical exposure thin it over time. This is a physical property, not a defect. Wiping after wear and avoiding chemicals extends its life.

Silver-tone pieces are polished stainless steel. Dulling usually comes from lotion, perfume, or skin residue. A soft, dry cloth restores the shine.

Available methods are shown at checkout. If a method is not shown, it is not available for your region or currency.

At the time of purchase when payment is approved. Pending payments mean the order is not confirmed until approval.

No. The price at checkout is the price for your order. Future changes do not apply to completed orders.

Usually bank security checks, billing mismatches, or spending limits. Contact your bank and try again, or use a different method.

Installment options appear at checkout when available. If not shown, they are not available for your order.

One code per order unless checkout explicitly allows stacking.

No. Refunds go to the original payment method only.

No. Conversion fees are charged by banks and payment providers, outside our control.

Use the support email listed on the contact page. Include your order number and a clear description.

24 to 48 business hours typically. High volume can extend to 72 hours. Messages are handled in queue order.

Before shipment, on request. Ask from your account or by email, as early as possible. A confirmed cancellation is refunded in full. Once the order ships, the return process applies.

Before processing, if the replacement is in stock, usually yes. Changes are not guaranteed. Price differences are handled through a secure link or partial refund.

We do not split orders to multiple destinations. Combining may be possible if both are unprocessed. Place separate orders for separate addresses.

Only if the checkout option is available at purchase. We cannot add it after.

Only before label creation and when carrier options allow. After label creation, upgrades are not possible.

Yes. Send the product link and your question. We confirm listed materials and measurements.

Pending charges can occur when payment is not fully captured. If no confirmation email arrives within 30 minutes, contact support.

Orders can be held for verification to protect customers. We may request verification before dispatch.