Shipping & Delivery Policy
Last Updated: January 6, 2026
Effective Date: January 6, 2026
At Unglaz, we are committed to delivering your jewelry safely, securely, and with transparency. This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered, including applicable timelines, responsibilities, and limitations.
Orders are fulfilled through our global logistics and fulfillment network to ensure reliable international delivery.
1. Shipping Methods and Carriers
1.1 Available Shipping Options
Shipping options available at checkout may include:
• Standard Shipping – cost-effective delivery within the estimated timeframe;
• Express Shipping – expedited delivery for an additional fee.
Available shipping methods, costs, and delivery estimates are displayed at checkout and may vary based on destination, product availability, and carrier service.
1.2 Shipping Carriers
We work with reputable third-party carriers, which may include DHL, FedEx, UPS, and local postal services, depending on destination and shipping method.
2. Shipping Destinations
2.1 Domestic Shipping
We ship to all states within the United States.
2.2 International Shipping
We ship internationally to many countries worldwide. Availability of international shipping depends on destination-specific regulations, logistics, and carrier coverage.
If we are unable to ship to your location after an order is placed, we will notify you promptly and issue a full refund.
3. Shipping Costs and Duties
3.1 Shipping Fees
Shipping costs are calculated and displayed at checkout based on destination, selected shipping method, and order characteristics.
From time to time, Unglaz may offer free shipping promotions for qualifying orders, as disclosed at checkout.
3.2 International Duties and Taxes
For international orders, customs duties, import taxes, VAT, or similar charges may be imposed by local authorities depending on the destination and applicable regulations.
These charges are not included in the product price or shipping cost unless explicitly stated at checkout.
Such charges are determined solely by local authorities, are outside of Unglaz’s control, and are the responsibility of the recipient.
Unglaz is not responsible for customs assessments, clearance decisions, or delays caused by customs authorities or regulatory agencies.
4. Order Processing and Delivery Timeframes
4.1 Order Processing Time
Orders are typically processed within 1–2 business days after payment confirmation, excluding weekends and public holidays.
Orders placed after 12:00 PM (local processing time) or on non-business days will begin processing on the next business day.
4.2 Estimated Delivery Times
Estimated delivery timeframes are displayed at checkout and may include:
• Standard Shipping: approximately 8–15 business days;
• Express Shipping: approximately 3–8 business days.
Delivery estimates are not guaranteed and may vary due to carrier delays, customs processing, weather conditions, holidays, or other factors beyond our control.
5. Shipping Confirmation and Tracking
Once an order has been shipped, you will receive a shipping confirmation email containing tracking information where available.
Tracking updates are provided by the carrier. Unglaz is not responsible for delays or inaccuracies in tracking updates provided by third-party carriers.
If tracking information has not updated within three (3) business days, please contact support@unglaz.com.
6. Incorrect Addresses and Failed Deliveries
6.1 Incorrect or Incomplete Address
You are responsible for providing accurate and complete shipping information at checkout.
Orders delayed, returned, or lost due to incorrect or incomplete address details may be subject to additional shipping or handling fees. Re-shipping is not guaranteed.
If you need to correct shipping details after placing an order, contact support@unglaz.com immediately. Changes are not guaranteed once processing has begun.
6.2 Failed Delivery Attempts
If delivery fails due to recipient unavailability, incorrect address information, or refusal of delivery, the shipment may be returned to the carrier or fulfillment facility.
Additional shipping or handling fees may apply for reshipment or return processing.
7. Lost, Delayed, or Damaged Shipments
7.1 Lost or Delayed Shipments
If your order has not arrived within the estimated delivery timeframe, please contact support@unglaz.com with your order number and tracking details.
We will assist in initiating an inquiry with the carrier where applicable. Resolution is subject to the carrier’s investigation and policies.
7.2 Damaged Shipments
If your order arrives damaged, you must notify us within forty-eight (48) hours of delivery and provide clear photographic documentation of the product and packaging.
Once verified, Unglaz will, at its discretion, offer a replacement, refund, or store credit in accordance with our Terms and Conditions.
8. Delivery Confirmation and Risk of Loss
Certain high-value orders may require a signature upon delivery.
If tracking information indicates that an order has been delivered, but you are unable to locate it, you should first contact the carrier and check with neighbors or building management.
Risk of loss transfers to the customer upon confirmed delivery to the shipping address provided, subject to applicable consumer protection laws.
9. Shipping Restrictions
We may be unable to ship to certain locations, including but not limited to:
• P.O. Boxes for express shipping;
• Certain APO/FPO military addresses;
• Countries or regions subject to trade sanctions or carrier restrictions.
If you are unsure whether we ship to your location, please contact support@unglaz.com before placing an order.
10. Holiday and Peak Period Delays
During holidays, promotional periods, or peak seasons, order processing and delivery times may be extended due to increased demand or carrier limitations.
11. Contact Information
For questions regarding shipping, delivery, or tracking, please contact:
Email: support@unglaz.com
Subject Line: Shipping Inquiry
This Shipping & Delivery Policy should be read together with our Terms and Conditions and applies to all orders placed through the Unglaz Website.
