Section 1: Introduction and Acceptance of Terms

Introduction

This document sets forth the Terms and Conditions ("Terms") governing the access to and use of the Unglaz website located at www.unglaz.com ("Website"). The Website is owned and operated by Unglaz (hereinafter referred to as "we," "us," or "our") and is provided to you ("User," "you," or "your") for the purposes of browsing, purchasing, and interacting with luxury jewelry and related services offered by Unglaz.

These Terms constitute a legally binding agreement between Unglaz and all Users of the Website, including but not limited to individuals visiting, accessing, or purchasing from the Website. By accessing, browsing, or otherwise using this Website, you acknowledge that you have read, understood, and agreed to comply with these Terms in full.

If you do not agree to these Terms, you are prohibited from accessing or using the Website, and you must cease such use immediately.

1.1 Purpose of These Terms

The purpose of these Terms is to establish clear legal obligations between Unglaz and Users, ensure compliance with all applicable laws, and protect the rights and interests of both parties.

1.2 Definitions

For the avoidance of doubt and clarity throughout this document:

• "Unglaz" refers to the operator of the Website, including all affiliates, subsidiaries, officers, employees, and legal representatives.

• "Website" means the digital platform located at www.unglaz.com, including all associated content, features, and services.

• "User" refers to any individual, entity, or representative accessing, browsing, or interacting with the Website in any manner.

1.3 Acceptance of Terms

By using the Website, you agree to be legally bound by these Terms, as well as any additional policies referenced herein, including our Privacy Policy. Your continued use of the Website following any amendments to these Terms constitutes your acceptance of such changes.

1.4 Eligibility

To use the Website, you must meet the following conditions:

1. You are at least 18 years of age or the legal age of majority in your jurisdiction;

2. You have the full legal capacity to enter into binding agreements;

3. You are not prohibited by any applicable law or regulation from accessing or using the Website.

Unglaz reserves the right to deny access to any User who does not meet the eligibility criteria.

1.5 Modifications to the Terms

Unglaz reserves the right to amend, update, or modify these Terms at any time without prior notice. Modifications will take effect immediately upon publication on this page. It is your responsibility to regularly review the Terms. If you do not agree to the amended Terms, you must discontinue your use of the Website.

1.6 Enforcement of Terms

These Terms are legally enforceable under applicable laws in the United States (US), the European Union (EU), and other relevant jurisdictions. By accessing the Website, you acknowledge and agree to submit to the applicable laws governing these Terms.

1.7 Termination of Access

Unglaz may, at its sole discretion, suspend or terminate your access to the Website under the following circumstances:

1. Breach of these Terms;

2. Suspected fraudulent or unlawful activity;

3. Misuse or abuse of the Website’s content, services, or features.

Termination does not waive any rights Unglaz may have under these Terms or applicable law.

1.8 General Use of the Website

You agree to use the Website only for lawful purposes and in accordance with these Terms. Prohibited activities include, but are not limited to:

• Engaging in fraudulent or deceptive behavior;

• Disrupting the Website’s operation or attempting to gain unauthorized access;

• Misrepresenting your identity or affiliation with any person or entity.

1.9 User Acknowledgment

By accessing the Website, you acknowledge that:

1. The Website is provided on an “as-is” and “as-available” basis;

2. Unglaz does not guarantee uninterrupted or error-free operation of the Website;

3. You assume full responsibility for your use of the Website.

1.10 No Waiver of Rights

Failure by Unglaz to enforce any provision of these Terms shall not constitute a waiver of its rights to enforce such provisions in the future.

1.11 Force Majeure

Unglaz shall not be held liable for any failure or delay in performance caused by events outside its reasonable control, including but not limited to:

• Acts of God;

• War or civil unrest;

• Natural disasters;

• Technological or communication failures;

• Regulatory or legal restrictions.

1.12 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

1.13 Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the United States and, where applicable, the European Union. Any disputes arising under or in connection with these Terms shall be subject to the jurisdiction specified in Section 13 (Governing Law and Jurisdiction).

1.14 Contact Information for Legal Matters

For legal inquiries, concerns, or clarifications regarding these Terms, please contact us at:

Email: legal@unglaz.com

Section 2: Definitions of Key Terms

The following definitions apply to these Terms and Conditions. For the avoidance of doubt and to ensure consistency throughout this document, the terms below shall have the meanings assigned to them. In the event of ambiguity, the context of use and Unglaz's reasonable interpretation shall prevail.

2.1 General Terms

1. “User” – Any individual, legal entity, or representative accessing, browsing, or interacting with the Website, including those placing orders, registering accounts, or communicating with Unglaz.

2. “Website” – The digital platform operated by Unglaz, located at www.unglaz.com, including all associated web pages, services, and content.

3. “Products” – Luxury jewelry and related items made available for sale or pre-sale through the Website.

4. “Order” – A formal request placed by a User to purchase Products through the Website’s designated checkout process.

5. “Content” – All text, graphics, images, videos, logos, software, designs, trademarks, or other material available on the Website, whether owned by Unglaz or licensed from third parties.

2.2 Parties

1. “Unglaz” – Refers to the legal entity operating the Website, including its affiliates, directors, officers, employees, agents, successors, and permitted assigns.

2. “You” or “Your” – Refers to any User of the Website, whether accessing it as an individual or on behalf of an entity.

2.3 Transactions and Payments

1. “Transaction” – Any purchase, financial exchange, or payment made through the Website.

2. “Payment Gateway” – A secure third-party service used to process payments for Orders placed on the Website.

3. “Chargeback” – A reversal of funds initiated by your bank, credit card issuer, or financial institution.

4. “Pre-Order” – A request to purchase Products prior to their availability, subject to specific terms outlined during the pre-sale process.

2.4 Intellectual Property

1. “Intellectual Property” – All rights related to trademarks, trade names, copyrights, designs, patents, trade secrets, proprietary materials, and other legally protected assets, whether owned by Unglaz or licensed for use.

2. “Proprietary Materials” – Any original material, including jewelry designs, branding, marketing content, and software, that is exclusive to Unglaz.

3. “Third-Party Content” – Any content provided by third parties, including suppliers, designers, or external service providers, displayed or referenced on the Website.

2.5 Legal Concepts

1. “Terms” – Refers to these Terms and Conditions, including any referenced policies or amendments.

2. “Dispute” – Any claim, disagreement, or controversy arising out of or related to these Terms, including interpretation, enforcement, or breach of obligations.

3. “Force Majeure” – Refers to events beyond Unglaz’s reasonable control that prevent or delay performance of obligations, including natural disasters, war, strikes, governmental actions, pandemics, or technological failures.

4. “Governing Law” – The legal framework that applies to these Terms, as outlined in Section 13.

2.6 Privacy and Data Protection

1. “Personal Information” – Data or information that identifies or can reasonably identify an individual, collected in compliance with Unglaz’s Privacy Policy.

2. “GDPR” – Refers to the General Data Protection Regulation (EU) 2016/679, which governs the protection of personal data for individuals within the European Union.

3. “Cookies” – Small text files stored on your device when accessing the Website, used for tracking, analytics, and improving User experience.

2.7 Account and User Information

1. “Account” – A registered User profile created on the Website to facilitate transactions and manage orders.

2. “Credentials” – Login details, including usernames and passwords, associated with a User’s Account.

3. “Billing Information” – Payment details, including credit card information, billing addresses, and financial data provided during the checkout process.

2.8 Order and Fulfillment Terms

1. “Shipping Confirmation” – A formal email or notification sent to confirm that your Order has been dispatched.

2. “Delivery Times” – Estimated timeframes for Products to reach the specified shipping address, as outlined during checkout.

3. “Cancellation” – The process of voiding an Order, subject to the terms provided in Section 6 (Returns, Refunds, and Cancellations).

2.9 Technical and Operational Terms

1. “Third-Party Services” – External platforms, tools, or applications integrated with the Website for payment processing, logistics, or other services.

2. “Downtime” – Temporary unavailability or disruptions in Website functionality caused by maintenance, technical failures, or Force Majeure events.

2.10 Dispute-Related Terms

1. “Arbitration” – A binding dispute resolution process, as detailed in Section 14 (Dispute Resolution).

2. “Jurisdiction” – The designated courts or legal systems with the authority to govern disputes arising under these Terms.

2.11 Ambiguity and Interpretation

Unglaz reserves the right to provide final clarification and interpretation of any terms or conditions outlined herein. In the event of any inconsistency or ambiguity, the reasonable interpretation of Unglaz shall prevail.

Section 3: Ordering, Payments, and Billing

3.1 Placing an Order

To place an order on the Website, you must complete the designated checkout process. By placing an order, you agree to:

1. Provide accurate, current, and complete information, including billing and shipping details;

2. Authorize Unglaz to charge the total amount, including applicable taxes, duties, and shipping fees, to the payment method provided;

3. Comply with all applicable laws, including those governing e-commerce transactions in your jurisdiction.

Unglaz reserves the right to refuse, cancel, or limit any order at its sole discretion and without liability. If an order is refused or canceled, we will notify you promptly and refund any amounts already paid in accordance with Section 6 (Returns, Refunds, and Cancellations).

3.2 Order Acceptance

An order confirmation email will be sent after you place an order. However, this email does not signify acceptance of your order. Your order is only considered accepted once:

1. Payment has been successfully processed and verified; and

2. The Product(s) are prepared for shipment, and a shipping confirmation email is issued.

Unglaz reserves the right to cancel orders prior to shipment for any reason, including but not limited to stock unavailability, payment verification issues, or errors in pricing.

3.3 Payment Methods

We accept the following forms of payment:

1. Major credit and debit cards (Visa, MasterCard, American Express, etc.);

2. PayPal and other approved digital payment services;

3. Additional payment methods as specified on the Website.

All payments are processed securely through third-party payment gateways. By providing your payment details, you authorize Unglaz to process the payment for your order.

3.4 Payment Authorization

In certain cases, Unglaz may require additional verification before processing an order. This may include:

1. Confirmation of identity, such as a government-issued ID;

2. Verification of billing and shipping information;

3. Authorization from your bank or payment provider.

Failure to provide the requested information may result in delays or cancellation of your order.

3.5 Currency and Conversion

All prices are displayed in United States Dollars (USD) unless stated otherwise. If you are purchasing internationally:

1. Currency conversion rates and fees will be determined by your financial institution;

2. You are responsible for any additional fees, including foreign transaction fees or bank charges.

3.6 Taxes, Duties, and Fees

The total price displayed during checkout includes applicable taxes, duties, or fees unless otherwise specified. For international orders:

1. You are responsible for any customs duties, import taxes, or related charges imposed by your local authority;

2. Unglaz will not be held responsible for delays caused by customs processing.

3.7 Order Changes and Modifications

Once an order is confirmed, changes to the order details, including shipping address or product selection, may not be guaranteed. Unglaz will make reasonable efforts to accommodate requests made prior to shipment. To request changes, contact support@unglaz.com immediately.

3.8 Cancellations by the User

You may request to cancel an order before the Product is shipped. Cancellation requests must be submitted via email to support@unglaz.com. If the Product has already shipped, you will need to follow the procedures outlined in Section 6 (Returns, Refunds, and Cancellations).

3.9 Cancellations by Unglaz

Unglaz reserves the right to cancel an order for reasons including, but not limited to:

1. Product unavailability;

2. Payment authorization failure;

3. Suspected fraudulent or illegal activity;

4. Errors in Product pricing, description, or technical issues.

If Unglaz cancels your order, we will notify you promptly, and any payments already made will be refunded in full.

3.10 Billing Information

You agree to provide accurate and complete billing information. In the event of discrepancies or inaccuracies, Unglaz reserves the right to:

1. Suspend processing of your order until verification is complete;

2. Cancel the order and refund any payments made.

You are responsible for keeping your billing information up to date.

3.11 Pre-Orders

Unglaz may offer Products for pre-order. By placing a pre-order:

1. You acknowledge that delivery timelines may differ from standard orders;

2. Payment may be required in full at the time of placing the pre-order;

3. Cancellation terms for pre-orders are subject to Section 6.

3.12 Failed or Declined Payments

If your payment is declined or cannot be processed:

1. The order will not be confirmed or processed;

2. You will be notified promptly to resolve the issue;

3. Unglaz reserves the right to cancel the order after unsuccessful payment attempts.

3.13 Chargebacks and Disputes

You agree to contact Unglaz directly regarding any payment disputes before initiating a chargeback through your financial institution. Chargebacks initiated without prior communication may result in:

1. Termination of your access to the Website;

2. Legal action to recover funds and associated fees;

3. Cancellation of any pending orders.

3.14 Order Limits and Restrictions

Unglaz reserves the right to impose order quantity limits or restrictions at its sole discretion. Such limits may apply per User, per household, or per order. Orders exceeding these limits may be canceled.

3.15 Pricing Accuracy

While Unglaz makes every effort to ensure accurate pricing, errors may occur. If a pricing error is identified:

1. Unglaz reserves the right to cancel the affected order;

2. You will be notified and offered the opportunity to purchase the Product at the correct price;

3. Unglaz will issue a full refund for canceled orders, if applicable.

Section 4: Pricing Policy

4.1 Pricing Information

All prices displayed on the Website are in United States Dollars (USD) unless explicitly stated otherwise. Unglaz reserves the right to update, adjust, or modify Product prices at any time without prior notice.

Prices displayed during checkout represent the final amount applicable to your purchase at that time, including any applicable taxes, shipping fees, and duties where relevant.

4.2 Taxes and Duties

The prices displayed on the Website may exclude applicable taxes, customs duties, or other fees unless otherwise stated. You are responsible for all taxes, tariffs, or other charges imposed by your local jurisdiction. These may include:

1. Local and state sales taxes;

2. Value-added tax (VAT) or goods and services tax (GST);

3. Import duties or customs brokerage fees for international orders.

Unglaz will not assume liability for delays or additional fees caused by customs processes.

4.3 Price Adjustments

While we strive to ensure accurate pricing at all times, Unglaz reserves the right to correct pricing errors or discrepancies:

1. If a Product is listed at an incorrect price, we will contact you to confirm whether you wish to proceed at the corrected price;

2. Unglaz is under no obligation to honor an incorrect price, even after an Order has been confirmed.

4.4 Promotional Pricing and Discounts

From time to time, Unglaz may offer promotional prices, discounts, or special offers. The following conditions apply:

1. Promotions are valid for a limited time, as indicated on the Website;

2. Offers cannot be combined with other promotions or discounts unless explicitly stated;

3. Unglaz reserves the right to cancel or revoke promotions at any time without notice.

Promotions are subject to availability and may be limited to certain Products or regions.

4.5 Currency and Exchange Rates

For Users outside the United States, the final price charged may vary depending on:

1. Exchange rates determined by your financial institution;

2. Foreign transaction fees imposed by your payment provider.

Unglaz is not responsible for any discrepancies caused by currency conversion or additional fees incurred.

4.6 Dynamic Pricing

Unglaz may use dynamic pricing mechanisms to adjust Product prices based on demand, availability, market conditions, or other factors. Such adjustments are at Unglaz's sole discretion and will be clearly reflected during the checkout process.

4.7 Bundled Pricing and Packages

Products may be offered as part of bundles or promotional packages. The following terms apply:

1. Bundle pricing applies only to the complete package as described;

2. Items included in bundles cannot be separated or individually discounted;

3. Refunds or returns for bundled items are subject to Section 6 (Returns, Refunds, and Cancellations).

4.8 Pre-Order Pricing

For Products available for pre-order:

1. The price displayed at the time of placing a pre-order will be honored, subject to Section 4.3;

2. Pre-orders may require full or partial payment in advance;

3. Prices for pre-orders do not include changes in taxes, duties, or fees that may arise prior to shipment.

4.9 Pricing Transparency

Unglaz is committed to ensuring full pricing transparency. All costs associated with your purchase, including taxes, shipping, and any other applicable fees, will be displayed during checkout.

4.10 Shipping Costs and Fees

Shipping costs are calculated based on factors including Product weight, destination, and delivery method. These costs will be itemized and displayed before finalizing your Order. Additional fees may apply for:

1. Expedited or special shipping services;

2. Shipments to remote or restricted locations;

3. International deliveries subject to customs duties or taxes.

4.11 Price Matching

Unglaz does not offer price matching with other retailers, platforms, or prior promotions. Prices listed on the Website reflect current market conditions and are subject to change without notice.

4.12 Errors and Omissions

Despite our best efforts, occasional errors in pricing, descriptions, or promotional details may occur. In such cases:

1. Unglaz reserves the right to correct any errors without prior notice;

2. If a pricing error is identified, we will contact you with the corrected details before proceeding with the Order;

3. Unglaz is not liable for losses or inconveniences resulting from such errors.

4.13 Minimum Purchase Requirements

Certain promotions or discounts may require Users to meet a minimum purchase threshold. Such requirements will be clearly communicated during the promotion period and reflected at checkout.

4.14 Price Changes After Purchase

The price applicable to your purchase is the price confirmed during checkout. Unglaz does not offer refunds or credits for subsequent changes in Product pricing, including:

1. Post-purchase price reductions;

2. Promotions introduced after your transaction is completed.

4.15 Discretionary Adjustments

Unglaz reserves the right, at its sole discretion, to evaluate and approve requests for price adjustments or promotional extensions. Such approvals are provided on a case-by-case basis and do not constitute a waiver of Unglaz’s rights under these Terms.

Section 5: Shipping, Delivery, and Handling Times

5.1 General Shipping Policy

Unglaz offers shipping services for all Products purchased through the Website. By placing an order, you acknowledge and agree to the shipping terms outlined herein. Delivery timelines, costs, and available shipping methods will vary depending on your location, the selected shipping service, and the availability of Products.

5.2 Shipping Destinations

Unglaz ships Products to:

1. Domestic addresses within the United States;

2. International destinations as specified on the Website.

Certain regions or countries may be excluded due to logistical, regulatory, or security reasons. We reserve the right to update or modify shipping destinations at any time.

5.3 Shipping Methods and Carriers

We partner with reputable third-party carriers to provide shipping services. Available methods may include:

1. Standard shipping (estimated delivery within 888 business days);

2. Expedited shipping (estimated delivery within 888 business days);

3. Other specialized shipping options as displayed at checkout.

The available shipping methods and their respective costs will be presented during checkout.

5.4 Order Processing Times

Orders are processed and prepared for shipment during standard business days (Monday through Friday, excluding public holidays). Standard processing times are as follows:

1. Orders are typically processed within 1-3 business days;

2. Processing times may extend during high-volume periods, holidays, or due to unforeseen circumstances.

Unglaz will make reasonable efforts to notify you of any significant delays.

5.5 Delivery Timeframes

Delivery times provided on the Website are estimates and may vary due to factors outside our control, including but not limited to:

1. Delays caused by the shipping carrier;

2. Customs clearance for international shipments;

3. Weather conditions, natural disasters, or force majeure events.

Unglaz does not guarantee delivery dates and shall not be held liable for delays beyond its reasonable control.

5.6 Tracking Information

Once your order has been shipped, you will receive a Shipping Confirmation Email containing tracking information. You can use this information to monitor the delivery progress through the designated carrier’s tracking system.

Unglaz is not responsible for inaccuracies or delays in carrier tracking updates.

5.7 Shipping Costs

Shipping costs are calculated based on factors such as:

1. Destination address;

2. Weight and dimensions of the package;

3. Selected shipping method.

Shipping fees will be displayed at checkout and are non-refundable unless otherwise stated in Section 6 (Returns and Refunds).

5.8 Customs Duties and Import Taxes

For international orders, the recipient is responsible for any applicable customs duties, import taxes, or brokerage fees imposed by local authorities. The following terms apply:

1. Customs clearance processes may delay delivery times;

2. Unglaz is not liable for any additional charges imposed by customs authorities;

3. Refusal to pay customs duties may result in the return of the Product, and refund eligibility will be determined per Section 6.

5.9 Incorrect or Incomplete Shipping Information

You are responsible for providing accurate and complete shipping information at checkout. If incorrect or incomplete details are provided:

1. Delivery may be delayed or deemed undeliverable;

2. Unglaz reserves the right to charge additional fees for reshipment or address corrections;

3. If the Product is returned due to incorrect shipping details, refund eligibility will be determined per Section 6.

5.10 Lost or Stolen Shipments

In cases where a shipment is lost or stolen after leaving Unglaz’s facilities:

1. You must notify Unglaz and the shipping carrier promptly;

2. Unglaz will assist in filing a claim with the carrier but does not assume liability for lost or stolen items;

3. Resolution will depend on the carrier’s investigation and applicable policies.

We encourage you to select insured shipping options for high-value purchases.

5.11 Damaged Shipments

If you receive a shipment with visible damage to the packaging:

1. Document the damage with photographs before opening the package;

2. Report the damage to Unglaz within 48 hours of delivery by contacting support@unglaz.com;

3. Retain all packaging materials for inspection or claim processing.

Unglaz will evaluate claims and, where appropriate, provide a replacement or refund in accordance with Section 6.

5.12 Unsuccessful Delivery Attempts

If the carrier is unable to deliver a shipment after reasonable attempts:

1. The package may be returned to Unglaz;

2. Additional shipping fees may apply for reshipment;

3. Refund eligibility for returned items will be subject to Section 6.

5.13 Refused or Undeliverable Shipments

If a shipment is refused upon delivery or deemed undeliverable due to User actions, Unglaz may:

1. Deduct shipping fees and applicable handling costs from any refund provided;

2. Refuse future orders from the User.

5.14 Force Majeure Events

Unglaz shall not be held liable for shipping delays or delivery failures caused by circumstances beyond its reasonable control, including but not limited to:

• Natural disasters, severe weather, or pandemics;

• Acts of war, terrorism, or governmental restrictions;

• Carrier strikes or logistical disruptions.

5.15 Special Delivery Requests

Unglaz may, at its discretion, accommodate special delivery requests, including:

1. Delivery to alternative addresses;

2. Requests for signature confirmation;

3. Delays or scheduling adjustments.

Special requests must be communicated at the time of placing the order and may incur additional fees.

Section 6: Returns, Refunds, and Cancellations Policy

6.1 General Return Policy

Unglaz aims to ensure customer satisfaction with every purchase. If you are not satisfied with a Product, you may request a return or exchange subject to the terms outlined herein.

1. Returns are accepted only for eligible Products purchased directly from the Unglaz Website.

2. Products must be returned in their original condition, including packaging, tags, and accessories.

3. Any Product that is damaged, altered, or shows signs of wear may be refused for return.

6.2 Return Eligibility

To qualify for a return, the following conditions must be met:

1. The request for return must be submitted within 888 days of the delivery date;

2. The Product must be unused and in the original condition it was received;

3. All original packaging, certificates, and documentation must be included;

4. Products marked as “Final Sale” or “Non-Returnable” are not eligible for return.

6.3 Non-Returnable Products

The following Products are not eligible for return or exchange:

1. Custom or personalized Products;

2. Gift cards or vouchers;

3. Products purchased as part of promotional bundles, unless returned in full;

4. Earrings (for hygiene reasons);

5. Products damaged due to misuse, neglect, or improper handling.

6.4 Return Process

To initiate a return, you must:

1. Contact Unglaz Customer Support at returns@unglaz.com to request a Return Authorization (RA) number;

2. Clearly include the RA number on the return package;

3. Ship the Product back to the address provided in the return instructions.

Failure to follow the return process may result in delays or rejection of your return.

6.5 Return Shipping Costs

1. You are responsible for all return shipping costs, unless the return is due to an error by Unglaz (e.g., wrong Product shipped or defective item).

2. It is recommended to use a trackable shipping service and purchase shipping insurance, as Unglaz is not responsible for lost or damaged return shipments.

6.6 Inspection and Refund Processing

Upon receipt of the returned Product:

1. Unglaz will inspect the item to verify eligibility and condition;

2. If approved, a refund will be issued to the original payment method within 888 business days.

Refunds may exclude:

1. Original shipping fees;

2. Any applicable restocking fees (if communicated in advance).

You will be notified via email once the return process is completed.

6.7 Exchanges

Exchanges are accepted for eligible Products under the following terms:

1. The request for exchange must be submitted within the eligible return period;

2. Products for exchange must be in original condition, including packaging and accessories;

3. Exchanges are subject to availability. If the requested Product is unavailable, a refund will be issued instead.

Any price differences for exchanges will be charged or refunded accordingly.

6.8 Cancellations by User

You may cancel an order under the following conditions:

1. Cancellation requests must be submitted before the Product is shipped;

2. To request a cancellation, contact support@unglaz.com immediately with your order details.

If the Product has already shipped, you must follow the return process outlined above.

6.9 Cancellations by Unglaz

Unglaz reserves the right to cancel an order at any time due to:

1. Product unavailability;

2. Payment authorization failure;

3. Incomplete or fraudulent order details;

4. Circumstances beyond Unglaz’s control (e.g., Force Majeure events).

In such cases, Unglaz will issue a full refund to the original payment method.

6.10 Defective or Incorrect Products

If you receive a defective or incorrect Product:

1. Notify Unglaz within 48 hours of delivery by emailing support@unglaz.com with supporting evidence (e.g., photographs).

2. Upon verification, Unglaz will provide instructions for returning the item at no cost to you.

3. You may request a replacement or a full refund for defective or incorrect Products.

6.11 Late or Missing Refunds

If you have not received a refund within the specified timeframe:

1. Verify with your bank or payment provider, as processing times may vary;

2. Contact Unglaz at support@unglaz.com for further assistance.

6.12 Restocking Fees

Unglaz reserves the right to charge a restocking fee of up to 888% for returns that do not meet the full eligibility criteria but are approved at our discretion.

6.13 Gift Returns

If the Product was marked as a gift when purchased and shipped directly to you:

1. You may request a store credit or exchange instead of a refund;

2. Proof of purchase must be provided to process the return.

6.14 Refund Method

Refunds will be issued to the original payment method used for the purchase. If the original method is unavailable, alternative arrangements may be made at Unglaz’s discretion.

6.15 Force Majeure

Unglaz shall not be held responsible for delays or failure to process returns, refunds, or cancellations resulting from circumstances beyond its control, including but not limited to:

• Natural disasters;

• Acts of war or terrorism;

• Supply chain disruptions;

• Pandemics or government-imposed restrictions.

Section 7: Warranty Policy (360 Days)

7.1 General Warranty Coverage

Unglaz stands behind the quality of its Products. We offer a 360-day limited warranty ("Warranty") on all eligible Products purchased directly through the Website. This Warranty covers defects in material and workmanship under normal, intended use.

The Warranty is subject to the terms and conditions outlined herein.

7.2 Scope of the Warranty

This Warranty applies exclusively to:

1. Products purchased directly from the Unglaz Website;

2. Defects in material or workmanship that manifest during normal use within the 360-day Warranty period;

3. The original purchaser of the Product (the "User").

7.3 Warranty Exclusions

This Warranty does not cover:

1. Normal wear and tear, including minor scratches, dents, or discoloration;

2. Damage caused by improper care, misuse, neglect, or accidents (e.g., dropping, impact);

3. Damage resulting from exposure to chemicals, moisture, extreme temperatures, or improper storage;

4. Unauthorized repairs, alterations, or modifications to the Product;

5. Products lost, stolen, or damaged due to third-party handling (e.g., shipping carriers);

6. Damage caused by failure to follow care instructions provided by Unglaz.

7.4 Warranty Period

The Warranty is valid for 360 days from the date the Product is delivered to the original purchaser. Warranty claims submitted after this period will not be accepted.

7.5 Submitting a Warranty Claim

To initiate a Warranty claim, you must:

1. Contact Unglaz Customer Support at support@unglaz.com with your order number and a detailed description of the issue;

2. Provide clear photographs or evidence of the defect;

3. Retain proof of purchase (order confirmation or receipt).

Unglaz reserves the right to request additional information or documentation to evaluate the claim.

7.6 Warranty Claim Process

Once your Warranty claim is submitted:

1. Unglaz will review the claim and assess whether the defect is covered under this Warranty;

2. If approved, you will receive further instructions for returning the Product (if necessary);

3. Unglaz will repair, replace, or refund the Product at its sole discretion.

Any refunds issued under this Warranty will be processed in accordance with Section 6 (Returns and Refunds).

7.7 Repair or Replacement

At Unglaz's discretion, a Product covered under this Warranty may:

1. Be repaired using original or equivalent materials;

2. Be replaced with an identical Product or one of equal value if the original Product is no longer available.

Repairs or replacements provided under this Warranty do not extend the original 360-day Warranty period.

7.8 Costs Associated with Warranty Claims

1. Unglaz will cover shipping costs for approved Warranty claims within the United States.

2. For international claims, Users may be responsible for return shipping costs, customs fees, or duties.

3. If a Warranty claim is denied, the User is responsible for any associated costs, including return shipping.

7.9 Unauthorized Repairs or Modifications

Any unauthorized repairs, alterations, or modifications made to the Product will void this Warranty. Unglaz is not responsible for damage caused by third-party repairs.

7.10 Limitations of Liability

To the maximum extent permitted by law:

1. Unglaz's liability under this Warranty is limited to the repair, replacement, or refund of the Product as specified herein;

2. Unglaz is not liable for incidental, consequential, or indirect damages arising from a defective Product, including but not limited to:

   • Loss of use, income, or profits;

   • Costs of replacement or repairs conducted by third parties;

   • Emotional distress or other intangible losses.

7.11 Products Ineligible for Warranty

Products not purchased directly from the Unglaz Website (e.g., third-party retailers or resellers) are not eligible for Warranty coverage.

7.12 Care and Maintenance Instructions

To maintain your Product’s condition and ensure eligibility for Warranty coverage, you must:

1. Follow all care instructions provided by Unglaz;

2. Avoid exposing Products to harsh chemicals, water, or excessive physical force;

3. Store Products in a clean, dry environment.

Failure to adhere to these care instructions may void the Warranty.

7.13 Warranty for Gifted Products

Warranty coverage extends to Products received as gifts, provided the original purchaser can provide proof of purchase. Warranty claims must be initiated by the gift recipient or the purchaser.

7.14 Force Majeure

Unglaz shall not be held liable for delays in processing Warranty claims caused by Force Majeure events, as defined in Section 2.

7.15 Warranty Interpretation

Unglaz reserves the right to interpret and apply the terms of this Warranty at its sole discretion. Any ambiguities or disputes regarding Warranty coverage will be resolved in favor of Unglaz's reasonable interpretation.

Section 8: Product Information and Errors

8.1 Accuracy of Product Descriptions

Unglaz makes every reasonable effort to ensure that the descriptions, specifications, images, and other information about Products displayed on the Website are accurate, complete, and up-to-date. However, we do not warrant that:

1. Product descriptions or images are error-free;

2. Colors, finishes, or sizes displayed on your screen will perfectly match the actual Product;

3. Measurements, weights, or dimensions listed are precise, as slight variations may occur during manufacturing.

8.2 Typographical and Pricing Errors

In the event of an error, omission, or inaccuracy regarding Product details, pricing, availability, or promotions:

1. Unglaz reserves the right to correct the error at any time without prior notice;

2. If an Order has been placed based on incorrect information, we may:

   • Contact you to confirm whether you wish to proceed with the corrected details; or

   • Cancel the Order and issue a full refund.

Unglaz is under no obligation to honor Orders placed with incorrect pricing or information.

8.3 Variations in Products

1. Due to the handcrafted nature of luxury jewelry, slight variations in design, stone placement, finish, or dimensions may occur. Such variations do not constitute defects or inaccuracies.

2. Natural gemstones, moissanite, and lab-grown diamonds may exhibit unique characteristics such as color variations, inclusions, or texture differences. These are inherent to the materials and are not considered defects.

8.4 Product Availability

1. All Products displayed on the Website are subject to availability. Unglaz does not guarantee the availability of any Product at the time of purchase.

2. If a Product becomes unavailable after you have placed an Order:

   • We will notify you promptly; and

   • You may choose to: a. Replace the unavailable Product with an alternative item of equal value; or b. Receive a full refund for the unavailable Product.

8.5 Limited Editions and Exclusivity

Unglaz may offer limited edition or exclusive Products:

1. Such Products are available only in limited quantities and may not be restocked;

2. Once sold out, Unglaz reserves the right to remove the listing from the Website without notice.

Limited edition Products may be subject to additional terms disclosed at the time of purchase.

8.6 Changes to Products

Unglaz reserves the right to make minor modifications to Product designs, materials, or specifications to improve quality or address manufacturing concerns. Such changes will not materially affect the appearance, functionality, or value of the Product.

8.7 Product Packaging

Product packaging may vary from what is displayed on the Website. Minor changes to packaging materials, branding, or presentation do not constitute inaccuracies or defects.

8.8 User Responsibility to Review Product Information

It is your responsibility to carefully review all Product information, including descriptions, dimensions, care instructions, and disclaimers, before placing an Order. If you have any questions regarding a Product, contact support@unglaz.com for clarification.

8.9 Third-Party Content and Descriptions

Some Product descriptions, reviews, or images may include content provided by third parties. While Unglaz endeavors to ensure the accuracy of all information displayed, we are not responsible for inaccuracies or omissions in third-party content.

8.10 Errors in Promotions or Discounts

If errors occur in the presentation, availability, or calculation of promotional offers or discounts:

1. Unglaz reserves the right to correct the error and adjust the final price accordingly;

2. If you have already placed an Order, we will notify you and provide the option to proceed at the corrected price or cancel the Order.

8.11 Misuse of Product Information

You agree not to:

1. Use Product descriptions, images, or specifications for commercial purposes without Unglaz’s written consent;

2. Misrepresent Products or claim ownership over Unglaz intellectual property.

Any misuse of Product information may result in legal action.

8.12 Product Care and Maintenance

Unglaz provides detailed care instructions for its jewelry Products. Failure to follow these instructions may void your eligibility for returns, refunds, or Warranty claims. You are encouraged to:

1. Review care instructions included with your Product or provided on the Website;

2. Contact support@unglaz.com with any questions regarding proper Product care.

8.13 Product Customizations and Personalizations

Custom or personalized Products are subject to the following terms:

1. You are responsible for providing accurate specifications, engravings, or design preferences;

2. Custom Products may not be eligible for return, refund, or exchange under Section 6 (Returns and Refunds);

3. Slight variations may occur in customized designs due to the nature of the materials or manufacturing process.

8.14 Disclaimers Regarding Product Use

1. Unglaz Products are designed for their intended purpose as luxury jewelry. Improper use, such as exposure to chemicals, moisture, or extreme physical conditions, may result in damage.

2. Unglaz is not liable for injuries, allergic reactions, or damage arising from misuse of its Products.

3. Products labeled as hypoallergenic are designed to minimize allergic reactions but may not eliminate all risks, depending on individual sensitivities.

8.15 Reservation of Rights

Unglaz reserves the right to:

1. Remove or modify Product listings, descriptions, or pricing without prior notice;

2. Correct errors, omissions, or inaccuracies at any time;

3. Interpret and enforce these terms in a manner that ensures operational integrity and customer satisfaction.

Section 9: Customer Responsibilities

9.1 General Obligations

By using the Unglaz Website, you agree to:

1. Comply with these Terms and all applicable laws and regulations;

2. Provide accurate, current, and complete information when placing orders, registering accounts, or submitting inquiries;

3. Maintain the confidentiality of your account credentials and restrict unauthorized access;

4. Use the Website and Products solely for their intended purposes and refrain from misuse.

9.2 Account Registration and Maintenance

If you create an account on the Website:

1. You are responsible for safeguarding your account credentials, including username and password;

2. You must immediately notify Unglaz of any unauthorized access or suspicious activity concerning your account;

3. You agree to update your information (e.g., contact details, billing address) to ensure accuracy;

4. You may not create multiple accounts for fraudulent purposes or in violation of these Terms.

Unglaz reserves the right to suspend or terminate accounts found in breach of these obligations.

9.3 Accuracy of Information

You agree to:

1. Provide truthful and accurate information when placing orders, including billing, shipping, and contact details;

2. Confirm that you have the legal right to use any payment method provided during checkout;

3. Ensure that submitted information does not infringe upon the rights of third parties or violate any laws.

Providing false, incomplete, or misleading information may result in order cancellation or account termination.

9.4 Compliance with Care Instructions

To maintain the quality of Unglaz Products, you agree to:

1. Follow all provided care instructions included with the Product or listed on the Website;

2. Avoid exposing Products to chemicals, moisture, or improper handling that could result in damage;

3. Store jewelry in suitable conditions to preserve its condition.

Unglaz shall not be liable for any damage caused by failure to follow care instructions.

9.5 Prohibited Conduct

You may not:

1. Use the Website for any unlawful purpose or in violation of applicable laws;

2. Attempt to gain unauthorized access to the Website, systems, or User accounts;

3. Interfere with the Website’s operation, including introducing viruses, malware, or automated tools;

4. Submit false or misleading reviews, comments, or claims about Unglaz Products or services;

5. Resell, redistribute, or commercially exploit Products purchased from Unglaz without express written consent;

6. Engage in any activity that damages Unglaz's reputation, operations, or intellectual property.

Violation of these provisions may result in legal action and permanent termination of access to the Website.

9.6 Reviews and Submissions

Unglaz may allow you to submit reviews, comments, or other User-generated content. By submitting content, you agree to the following:

1. Your submissions are truthful, original, and do not violate the rights of third parties;

2. You grant Unglaz a non-exclusive, royalty-free, and perpetual license to use, display, reproduce, or modify your submissions for promotional purposes;

3. Unglaz reserves the right to remove or modify content that is inappropriate, unlawful, or inaccurate without prior notice.

9.7 Fraudulent and Unauthorized Activity

You agree not to engage in fraudulent activities, including but not limited to:

1. Using stolen payment information or unauthorized payment methods;

2. Placing orders with intent to defraud or deceive Unglaz;

3. Initiating false chargebacks or disputes with your financial institution.

Unglaz reserves the right to investigate suspected fraud and take appropriate legal action.

9.8 Responsibility for Shipping and Delivery

You are responsible for:

1. Providing a valid and complete shipping address during checkout;

2. Receiving deliveries and ensuring the security of shipped Products upon receipt;

3. Notifying Unglaz immediately if a shipment is lost, damaged, or delayed.

Failure to provide accurate shipping information may result in additional fees for reshipment or order cancellation.

9.9 Communication with Unglaz

When contacting Unglaz’s support team, you agree to:

1. Communicate respectfully and professionally;

2. Provide all necessary details, including order numbers and supporting documentation, to facilitate assistance;

3. Refrain from using abusive language or engaging in inappropriate behavior.

Unglaz reserves the right to refuse further support to individuals who violate these terms of communication.

9.10 Resale and Commercial Use

Products purchased from the Unglaz Website are for personal use only. You may not:

1. Resell, distribute, or commercially exploit Unglaz Products without written authorization;

2. Misrepresent Unglaz Products as part of a third-party business or promotion.

Unauthorized resale may result in legal action and permanent account termination.

9.11 Responsibility for Taxes and Duties

You are responsible for:

1. Paying all applicable taxes, duties, or fees imposed by your jurisdiction;

2. Complying with local tax reporting and payment requirements related to your purchase.

Unglaz will not be held liable for your failure to pay such taxes or duties.

9.12 International Compliance

Users accessing the Website from outside the United States agree to:

1. Comply with all applicable local laws, including import/export regulations and consumer protection laws;

2. Ensure that the purchase and use of Unglaz Products do not violate any restrictions in their jurisdiction.

Unglaz is not liable for penalties or issues arising from non-compliance with local laws.

9.13 Security of Transactions

You agree to:

1. Use secure devices and networks when placing orders or submitting sensitive information;

2. Notify Unglaz immediately of any suspected breaches or unauthorized access to your account.

Unglaz implements industry-standard security measures but cannot guarantee absolute security against unauthorized access.

9.14 Product Liability

You acknowledge and agree that:

1. Unglaz Products must be used as intended and in accordance with care instructions;

2. You assume all risks associated with misuse, improper handling, or failure to follow provided guidelines.

Unglaz is not liable for damages caused by User negligence or misuse of its Products.

9.15 Indemnification

You agree to indemnify, defend, and hold harmless Unglaz, its affiliates, employees, agents, and representatives from any claims, damages, or losses resulting from:

1. Your breach of these Terms;

2. Misuse of the Website or Products;

3. Violations of applicable laws or third-party rights.

Unglaz reserves the right to assume exclusive defense of any claims covered by this indemnification provision.

Section 10: Intellectual Property Rights

10.1 Ownership of Intellectual Property

All intellectual property rights, including but not limited to trademarks, trade names, logos, designs, images, text, software, graphics, videos, and other content displayed or made available on the Website (collectively, "Intellectual Property"), are the exclusive property of Unglaz or its licensors. These rights are protected under applicable intellectual property laws, including copyright, trademark, and design laws in the United States, European Union, and other jurisdictions.

Nothing in these Terms grants you ownership of or rights to Unglaz’s Intellectual Property.

10.2 License to Use the Website

Unglaz grants you a limited, revocable, non-exclusive, and non-transferable license to:

1. Access and use the Website solely for personal, non-commercial purposes;

2. View and download Product information, images, or other materials solely for personal, non-commercial use.

This license does not grant you the right to:

• Reproduce, modify, distribute, or create derivative works based on any Intellectual Property;

• Remove, alter, or obscure any copyright, trademark, or proprietary notices;

• Use the Website for any competitive or unauthorized commercial purpose.

10.3 Restrictions on Use of Intellectual Property

You agree not to:

1. Copy, reproduce, republish, upload, post, transmit, or distribute Unglaz’s Intellectual Property without prior written consent;

2. Use Unglaz trademarks, trade names, or designs in connection with unauthorized Products or services;

3. Create false associations or misrepresent any affiliation with Unglaz;

4. Use automated tools or scraping technologies to collect Website content.

Any unauthorized use of Unglaz’s Intellectual Property will constitute a violation of these Terms and applicable laws.

10.4 Trademarks and Logos

The names "Unglaz", the Unglaz logo, and all associated trademarks, whether registered or unregistered, are the sole property of Unglaz. Use of these trademarks without written authorization is strictly prohibited.

Third-party trademarks appearing on the Website remain the property of their respective owners. Use of such trademarks does not imply endorsement or affiliation.

10.5 Copyrighted Content

All content on the Website, including images, text, videos, designs, and software, is copyrighted and owned by Unglaz or its licensors. Users are prohibited from copying, modifying, or redistributing copyrighted content without express written permission from Unglaz.

Unauthorized copying or redistribution of content may result in civil and criminal penalties under applicable copyright laws.

10.6 User-Generated Content

Unglaz may allow you to submit reviews, comments, images, or other content ("User Content") to the Website. By submitting User Content, you grant Unglaz:

1. A non-exclusive, perpetual, irrevocable, royalty-free, and worldwide license to use, display, reproduce, modify, and distribute the User Content for any purpose, including marketing and promotional activities;

2. The right to sublicense User Content to third parties;

3. Permission to display your name or other identifying information associated with the User Content.

You represent and warrant that:

1. You own or have the right to submit the User Content;

2. The User Content does not violate any third-party intellectual property rights;

3. The User Content is truthful and does not contain offensive, unlawful, or defamatory material.

Unglaz reserves the right to remove or modify User Content at its discretion.

10.7 Feedback and Suggestions

If you provide feedback, suggestions, or ideas regarding the Website or Unglaz Products ("Feedback"), you acknowledge that:

1. Such Feedback becomes the sole property of Unglaz;

2. Unglaz may use or implement Feedback without compensation or restrictions;

3. You waive any claims of ownership or compensation related to the Feedback.

10.8 Third-Party Content

The Website may include content provided by third parties, such as licensors, suppliers, or affiliates. All such content remains the property of its respective owners and is protected by applicable intellectual property laws. Use of third-party content without authorization is strictly prohibited.

Unglaz does not assume liability for errors, omissions, or inaccuracies in third-party content.

10.9 Digital Millennium Copyright Act (DMCA) Compliance

If you believe that any content on the Website infringes your copyright, you may submit a notification to legal@unglaz.com with the following details:

1. A description of the copyrighted work claimed to be infringed;

2. Identification of the material on the Website that allegedly infringes your copyright;

3. Your contact information, including name, address, email, and phone number;

4. A statement that you have a good faith belief that the use is unauthorized;

5. A statement that the information provided is accurate, under penalty of perjury;

6. Your physical or electronic signature.

Upon receiving a valid DMCA notice, Unglaz will promptly investigate and remove the infringing content if warranted.

10.10 Enforcement of Rights

Unglaz reserves the right to enforce its intellectual property rights to the fullest extent permitted by law. This may include:

1. Issuing cease-and-desist notices;

2. Pursuing civil claims for damages and injunctive relief;

3. Initiating criminal proceedings in cases of willful infringement.

10.11 Reservation of Rights

All rights not expressly granted herein are reserved by Unglaz. The absence of specific enforcement of these rights does not constitute a waiver.

10.12 Violation of Intellectual Property Rights

If Unglaz determines that you have violated its intellectual property rights, we may, at our sole discretion:

1. Terminate your access to the Website;

2. Cancel any pending or existing Orders;

3. Take legal action to recover damages or obtain injunctive relief.

10.13 International Intellectual Property Laws

Unglaz’s Intellectual Property is protected under applicable laws in the United States, the European Union, and other international jurisdictions. You agree to comply with all such laws and refrain from unauthorized use or distribution of Unglaz's Intellectual Property across borders.

Section 11: Limitation of Liability

11.1 General Disclaimer of Liability

To the fullest extent permitted by law, Unglaz, its affiliates, officers, directors, employees, agents, suppliers, and licensors (collectively, "Unglaz Parties") disclaim all liability for any direct, indirect, incidental, consequential, special, or punitive damages arising from or related to:

1. Your use of or inability to use the Website;

2. The purchase, use, or misuse of Products purchased through the Website;

3. Errors, omissions, or inaccuracies in the Website content;

4. Delays, disruptions, or failures in Website performance;

5. Unauthorized access to or alteration of your transmissions or data.

This limitation applies whether the damages arise from contract, tort (including negligence), strict liability, or any other legal theory, even if Unglaz has been advised of the possibility of such damages.

11.2 Limitation of Liability for Products

Unglaz’s liability regarding Products purchased on the Website is strictly limited to:

1. The amount paid for the Product giving rise to the claim; or

2. Replacement or repair of the Product, as determined under Section 7 (Warranty Policy).

Unglaz makes no additional warranties or guarantees beyond those explicitly provided in these Terms.

11.3 Exclusion of Indirect and Consequential Damages

Unglaz shall not be held liable for any:

1. Loss of profits, revenue, or business opportunities;

2. Loss of anticipated savings or goodwill;

3. Business interruption or loss of data;

4. Incidental, indirect, or consequential damages resulting from the use of the Website or Products.

This exclusion applies regardless of whether such damages were foreseeable or unforeseeable.

11.4 Website Access and Functionality

Unglaz does not warrant or guarantee that:

1. The Website will operate uninterrupted, secure, or error-free;

2. Any defects or errors will be corrected promptly;

3. The Website or its servers are free of viruses or harmful components.

You acknowledge that access to the Website may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond Unglaz’s control.

11.5 User Content and Third-Party Links

1. Unglaz is not responsible for any User Content, reviews, or third-party links posted on the Website. Use of third-party links or reliance on User Content is at your sole discretion and risk.

2. Unglaz disclaims all liability for inaccuracies, damages, or losses arising from the use of such content.

11.6 Force Majeure

Unglaz shall not be held liable for any delay or failure to fulfill its obligations caused by events beyond its reasonable control, including but not limited to:

• Acts of God (e.g., floods, earthquakes, hurricanes);

• War, terrorism, or civil unrest;

• Government actions, strikes, or labor disputes;

• Technological failures, power outages, or internet disruptions;

• Pandemics, epidemics, or public health emergencies.

In such cases, Unglaz’s obligations will be suspended for the duration of the event, and reasonable efforts will be made to mitigate the impact.

11.7 Limitation of Liability for Shipping

Unglaz is not liable for:

1. Delays in delivery caused by shipping carriers, customs processes, or third-party logistics providers;

2. Loss, theft, or damage to Products after delivery has been confirmed;

3. Additional fees, duties, or taxes imposed on international shipments.

11.8 No Liability for Misuse

Unglaz is not liable for damages resulting from:

1. Misuse, mishandling, or negligence in the use of its Products;

2. Failure to follow care instructions provided with the Products;

3. Unauthorized modifications, repairs, or alterations to Products.

11.9 Limitations in Certain Jurisdictions

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such cases, Unglaz’s liability shall be limited to the maximum extent permitted by applicable law.

If any part of this Section is found unenforceable under local laws, the remainder of the Section shall remain in full effect.

11.10 Disclaimer of Warranties

To the fullest extent permitted by law, Unglaz disclaims all warranties, express or implied, including but not limited to:

1. Warranties of merchantability, fitness for a particular purpose, title, and non-infringement;

2. Warranties arising from a course of dealing, usage, or trade practice.

The Products and Website are provided "as is" and "as available" without warranties of any kind.

11.11 No Guarantees for Outcomes

Unglaz does not guarantee that:

1. Products will meet your specific requirements or expectations;

2. Use of the Products will result in specific outcomes, benefits, or performance improvements.

Any reliance on information or suggestions provided on the Website is at your sole risk.

11.12 Notice of Liability Claims

To assert any liability claim against Unglaz:

1. You must provide written notice of the claim within 30 days of the incident giving rise to the claim;

2. Notices must be sent to legal@unglaz.com with supporting evidence, including proof of purchase and details of the issue.

Failure to comply with this provision may result in the claim being deemed waived.

11.13 Aggregate Liability Limit

To the fullest extent permitted by law, Unglaz’s total aggregate liability for any claims arising under these Terms, whether in contract, tort, or otherwise, shall not exceed the total amount paid by you for the specific Product(s) giving rise to the claim.

11.14 Indemnification by User

You agree to indemnify, defend, and hold harmless Unglaz, its affiliates, officers, employees, agents, and licensors from any claims, liabilities, damages, costs, or expenses (including legal fees) arising from:

1. Your breach of these Terms;

2. Misuse of the Website or Products;

3. Violations of applicable laws or third-party rights.

11.15 Survival of Provisions

The limitations and exclusions of liability in this Section shall survive:

1. Termination of your use of the Website;

2. Completion of any transactions made through the Website.

Section 12: Force Majeure Clause

12.1 Definition of Force Majeure

For the purposes of these Terms, a “Force Majeure Event” refers to any event or circumstance beyond the reasonable control of Unglaz that prevents or delays the performance of its obligations. Such events include, but are not limited to:

1. Acts of God, including earthquakes, floods, hurricanes, tornadoes, or other natural disasters;

2. Fires, explosions, or accidents;

3. War, hostilities, acts of terrorism, riots, or civil unrest;

4. Governmental actions, embargoes, or restrictions (including import/export regulations);

5. Labor strikes, lockouts, or industrial disputes;

6. Epidemics, pandemics, public health emergencies, or quarantines;

7. Power outages, telecommunications failures, or internet disruptions;

8. Supply chain disruptions, transportation delays, or unavailability of raw materials;

9. Acts or omissions of third-party vendors, carriers, or suppliers that affect performance.

12.2 Impact on Performance

If Unglaz is unable to fulfill its obligations under these Terms due to a Force Majeure Event:

1. Unglaz’s obligations will be temporarily suspended for the duration of the Force Majeure Event;

2. Unglaz will make all reasonable efforts to mitigate the impact of the Force Majeure Event and resume performance as soon as practicable.

The suspension of obligations shall not constitute a breach of these Terms, and Unglaz will not be liable for any delays, damages, or losses resulting from the Force Majeure Event.

12.3 Notification

If a Force Majeure Event occurs, Unglaz will:

1. Notify affected Users as soon as reasonably possible via email or by posting an update on the Website;

2. Provide details regarding the nature of the Force Majeure Event, its expected duration, and any impact on order fulfillment, shipping, or services.

12.4 User Options During Force Majeure

If your order is affected by a Force Majeure Event, you may:

1. Choose to wait until Unglaz resumes normal operations, and your order can be fulfilled;

2. Request to cancel your order and receive a refund for the unfulfilled portion, subject to Section 6 (Returns, Refunds, and Cancellations).

Unglaz reserves the right to offer alternative solutions, such as substituting unavailable Products or issuing store credit.

12.5 Exclusion of Liability

To the maximum extent permitted by law, Unglaz shall not be held liable for:

1. Losses, damages, or delays resulting from Force Majeure Events;

2. Any failure to perform its obligations caused by third-party suppliers, carriers, or logistical disruptions;

3. Indirect or consequential damages, including lost profits, loss of business opportunities, or reputational harm arising from the Force Majeure Event.

12.6 Duration of Force Majeure

If a Force Majeure Event continues for a period exceeding 30 days:

1. Unglaz reserves the right to terminate the affected order or suspend further obligations without penalty;

2. Affected Users will be notified promptly and issued a refund for any unfulfilled portion of their purchase, if applicable.

12.7 No Waiver of Rights

A Force Majeure Event does not waive Unglaz’s rights to enforce any other provisions of these Terms once normal operations resume. Any temporary suspension or delay in performance shall not be construed as a waiver of Unglaz’s rights or obligations.

12.8 Mitigation Efforts

Unglaz will make commercially reasonable efforts to minimize the impact of any Force Majeure Event, including but not limited to:

1. Finding alternative suppliers, carriers, or shipping methods;

2. Modifying order timelines or offering substitute Products;

3. Implementing contingency plans to restore operations.

However, such efforts are not guaranteed to eliminate the impact of the Force Majeure Event.

12.9 Force Majeure and Third-Party Obligations

Unglaz shall not be held responsible for failures or delays caused by third parties, including but not limited to:

1. Payment processors;

2. Shipping carriers;

3. Third-party manufacturers or suppliers;

4. Service providers responsible for hosting or maintaining the Website.

12.10 User Responsibility During Force Majeure

You acknowledge and agree that during a Force Majeure Event:

1. You must cooperate with any reasonable requests made by Unglaz to mitigate disruptions;

2. Delays in order fulfillment, refunds, or support services are to be expected and are not grounds for claims against Unglaz;

3. Unglaz will not be obligated to offer compensation beyond what is outlined in these Terms.

12.11 Application to Orders

The Force Majeure Clause applies to all orders, regardless of status, including:

1. Orders pending fulfillment;

2. Orders in transit;

3. Orders placed prior to or during the Force Majeure Event.

12.12 Termination Due to Extended Force Majeure

If the Force Majeure Event continues for an unreasonable period (exceeding 90 days), Unglaz reserves the right to:

1. Terminate affected contracts or orders without further liability;

2. Refund affected Users for unfulfilled portions of their purchases, if applicable.

12.13 Non-Applicability

The Force Majeure Clause does not apply to:

1. Payment obligations due from Users under these Terms;

2. Delays or failures caused by the User, including failure to provide accurate information or accept delivery.

12.14 Force Majeure Interpretation

Unglaz reserves the right to interpret the applicability of this Force Majeure Clause in its sole discretion, ensuring fairness and operational feasibility.

12.15 Survival

The provisions of this Section shall survive termination of these Terms and remain in effect for any obligations affected by a Force Majeure Event.