Warranty Policy
Last Updated: January 6, 2026
Effective Date: January 6, 2026
Unglaz Warranty Overview
Unglaz provides a limited warranty designed to protect against verified manufacturing defects and to maintain the quality standards of our jewelry. This Warranty is subject to the terms, exclusions, and limitations outlined below.
1. Warranty Coverage
1.1 Warranty Period
Unglaz offers a limited three hundred sixty-five (365) day warranty (“Warranty”) from the date of delivery to the original purchaser.
1.2 Scope of Coverage
This Warranty covers manufacturing defects in materials or workmanship that occur under normal and intended use, including:
• Structural defects in metal components not caused by external force or misuse;
• Loose stones resulting from defective settings;
• Malfunctioning clasps, hooks, or closures caused by manufacturing faults.
Coverage applies only where the defect is determined by Unglaz to be the result of manufacturing or material failure.
1.3 Eligible Products
This Warranty applies exclusively to products purchased directly from the Unglaz Website at www.unglaz.com. Proof of original purchase is required for all Warranty claims.
2. Warranty Exclusions
This Warranty does not cover, and expressly excludes:
• Normal wear and tear, including scratches, dents, surface marks, fading, or natural aging;
• Tarnishing, discoloration, or oxidation resulting from environmental exposure, body chemistry, moisture, or chemicals;
• Damage caused by misuse, abuse, accidents, improper handling, or improper storage;
• Damage caused by exposure to water, perfumes, lotions, cleaning agents, or other chemicals;
• Unauthorized repairs, alterations, resizing, or modifications performed by third parties;
• Loss, theft, or damage occurring after delivery;
• Products marked as Final Sale or non-returnable;
• Complimentary or promotional items provided without purchase.
3. Warranty Claim Process
3.1 Submitting a Claim
To initiate a Warranty claim, contact us at:
Email: returns@unglaz.com
Subject Line: Warranty Claim – Order # [Your Order Number]
Please include:
• Proof of purchase;
• A clear description of the issue;
• Clear photographs or videos demonstrating the alleged defect.
3.2 Claim Review
All Warranty claims are subject to review and approval by Unglaz. Additional information or documentation may be requested to evaluate eligibility.
3.3 Resolution Options
If a claim is approved, Unglaz may, at its sole discretion, provide one of the following remedies:
• Repair of the Product;
• Replacement with the same or a comparable Product, subject to availability;
• Store credit equal to the original purchase price.
Refunds are not guaranteed and are issued only where repair or replacement is not feasible.
3.4 Return of Defective Products
Unglaz may require the defective Product to be returned for inspection before any resolution is issued. Return instructions will be provided upon claim approval.
4. Shipping Costs for Warranty Claims
Customers are responsible for shipping costs associated with returning Products for Warranty inspection.
If a Warranty claim is approved, Unglaz will cover the cost of shipping the replacement Product to the customer.
5. Warranty Limitations
5.1 Non-Transferability
This Warranty applies solely to the original purchaser and is non-transferable.
5.2 No Warranty Extension
Any repair, replacement, or remedy provided under this Warranty does not extend, restart, or renew the original 365-day Warranty period.
5.3 Limitation of Liability
To the maximum extent permitted by applicable law, Unglaz’s liability under this Warranty is strictly limited to repair, replacement, or store credit. Unglaz shall not be liable for incidental, indirect, consequential, or special damages.
6. Care and Maintenance Requirements
To maintain eligibility for Warranty coverage, customers must follow reasonable care practices, including:
• Removing jewelry before showering, swimming, or physical activity;
• Avoiding exposure to water, chemicals, perfumes, or lotions;
• Storing jewelry in a clean, dry environment;
• Cleaning with a soft, lint-free cloth only.
Failure to follow care recommendations may void Warranty eligibility.
7. Interpretation and Discretion
Unglaz reserves the exclusive right to interpret the terms of this Warranty and to determine eligibility, coverage, and appropriate remedies in a commercially reasonable manner.
8. Contact Information
For Warranty inquiries or claims, please contact:
Email: returns@unglaz.com
Subject Line: Warranty Claim – Order # [Your Order Number]
