Warranty Policy

At Unglaz, we are committed to delivering high-quality luxury jewelry. We stand behind our craftsmanship and materials, offering a 360-day limited warranty for your peace of mind.

  1. Warranty Coverage

1.1 Duration of Warranty
All Unglaz products are covered under a 360-day limited warranty from the date of delivery.

1.2 What the Warranty Covers
This warranty covers manufacturing defects in materials and workmanship, including:

  • Loose stones caused by faulty settings;
  • Structural defects in the metal (e.g., cracks, breaks not caused by misuse);
  • Tarnishing or discoloration beyond normal wear;
  • Faulty clasps, hooks, or closures.

1.3 Products Eligible for Warranty
This warranty applies only to products purchased directly from www.unglaz.com. A valid proof of purchase (e.g., order confirmation or receipt) is required to submit a warranty claim.

  1. What the Warranty Does Not Cover

This warranty does not cover:

  1. Normal wear and tear (e.g., scratches, minor dents, or natural fading);
  2. Damage caused by improper care, misuse, or accidents (e.g., dropping or pulling on chains);
  3. Alterations or repairs made by unauthorized third parties;
  4. Loss, theft, or damage resulting from negligence;
  5. Tarnishing caused by exposure to chemicals, moisture, or body oils;
  6. Products marked as Final Sale or gifts.
  1. Warranty Claim Process

3.1 How to Submit a Claim
To submit a warranty claim, please follow these steps:

  1. Contact our team at returns@unglaz.com;
  2. Include the following details:
    • Order number and proof of purchase;
    • A clear description of the issue;
    • Photographs or videos showing the defect.

3.2 Warranty Review
Once we receive your claim, our team will review it to verify eligibility under the warranty.

3.3 Resolution Options
If your warranty claim is approved, we will offer one of the following resolutions:

  1. Replacement: A replacement of the same or a similar product (subject to availability);
  2. Store Credit: Issuance of store credit equal to the purchase price if a replacement is unavailable.

3.4 Return of Defective Products
In some cases, we may request that you return the defective product to us before a replacement or store credit is issued. Customers are responsible for shipping costs to return the defective item.

  1. Shipping Costs for Warranty Claims

4.1 Customer Responsibility
Customers are responsible for the cost of shipping defective items back to us for warranty review.

4.2 Unglaz Responsibility
If the warranty claim is approved, Unglaz will cover the cost of shipping the replacement product to you.

  1. Limitations of Warranty

5.1 Non-Transferable
This warranty applies only to the original purchaser and cannot be transferred to a third party.

5.2 Proof of Purchase
A valid proof of purchase (e.g., order confirmation email or receipt) is required to validate all warranty claims.

5.3 Liability Limitations
Unglaz’s liability is strictly limited to the replacement of defective products or issuance of store credit. Unglaz is not responsible for any incidental, consequential, or indirect damages arising from the use of its products.

  1. Care Recommendations

To ensure your jewelry remains in good condition and eligible for warranty coverage, we recommend:

  1. Removing jewelry before showering, swimming, or physical activity;
  2. Storing jewelry in a dry, soft pouch or jewelry box when not in use;
  3. Avoiding exposure to chemicals, perfumes, lotions, or cleaning products;
  4. Cleaning jewelry with a soft, lint-free cloth.

Improper care or failure to follow these guidelines may void warranty eligibility.

  1. Contact Information

If you have questions or need to submit a warranty claim, please contact us:

Email: returns@unglaz.com
Subject Line: Warranty Claim - Order # [Your Order Number]

Our team will be happy to assist you.