Ordering & Payments Policy

  1. Placing an Order

1.1 Order Process
To place an order on our website (www.unglaz.com), follow these steps:

  1. Browse and select your desired Products.
  2. Add Products to your shopping cart.
  3. Proceed to checkout and provide accurate billing and shipping information.
  4. Review your order summary and confirm payment.

1.2 Order Confirmation
Once an order is placed:

  1. You will receive an order confirmation email with details of your purchase.
  2. This email serves as proof that your order has been received but does not guarantee acceptance.

1.3 Order Acceptance
Your order is considered accepted only when:

  1. We confirm payment has been received; and
  2. We dispatch the Products to your specified address.

We reserve the right to refuse or cancel an order for any reason, including but not limited to:

  • Product unavailability;
  • Errors in pricing, descriptions, or promotions;
  • Payment authorization issues;
  • Suspected fraudulent activity.

If an order is canceled, we will notify you promptly and issue a full refund.

  1. Accepted Payment Methods

2.1 Payment Options
We accept the following payment methods:

  • Credit Cards (Visa, Mastercard, American Express, Discover);
  • Debit Cards;
  • PayPal;
  • Apple Pay and Google Pay;
  • Other secure third-party payment processors as listed at checkout.

2.2 Currency
All payments are processed in USD ($) unless stated otherwise. For international customers, your bank or payment provider may apply exchange rates and fees.

2.3 Payment Authorization

  1. When placing an order, you authorize Unglaz to charge the payment method provided.
  2. For security purposes, payments may be subject to verification or pre-authorization by your financial institution.

2.4 Third-Party Payment Processors
Payments are securely processed through trusted third-party providers compliant with PCI-DSS (Payment Card Industry Data Security Standards).

  • Unglaz does not store full credit card information.
  1. Pricing Policy

3.1 Product Prices

  1. All prices listed on the Website are in USD and are exclusive of applicable taxes and shipping fees unless stated otherwise.
  2. Taxes (e.g., sales tax or VAT) will be calculated at checkout based on your shipping location and applicable laws.

3.2 Price Adjustments
We reserve the right to change prices at any time. However:

  1. The price charged will be the price displayed at checkout when your order is confirmed.
  2. Promotions, discounts, or price adjustments cannot be applied to past purchases.

3.3 Error in Pricing
If an error in pricing occurs:

  1. We will notify you promptly;
  2. You may choose to cancel the order or proceed with the corrected price;
  3. If we cannot contact you, the order will be canceled, and you will receive a refund.
  1. Billing Terms

4.1 Accurate Information
You agree to provide accurate, complete, and up-to-date billing details during checkout, including:

  • Full name;
  • Billing address;
  • Payment details;
  • Contact information.

4.2 Billing Errors
If you identify an error in your billing statement, contact us immediately at support@unglaz.com. We will investigate and resolve the issue promptly.

  1. Taxes and Duties

5.1 Sales Taxes

  1. Orders shipped within the United States may be subject to state or local sales taxes, calculated at checkout.
  2. International orders may not include taxes at checkout but may incur import duties or VAT upon delivery.

5.2 Customs Duties and Import Taxes
For international orders:

  1. You are responsible for any applicable customs duties, tariffs, or import taxes imposed by your country.
  2. Unglaz is not liable for delays or fees resulting from customs processing.
  1. Fraud Prevention

6.1 Fraudulent Transactions
To protect against fraudulent activity:

  1. All orders are subject to payment verification and security checks.
  2. Unglaz reserves the right to cancel or hold any order flagged for suspected fraud.

6.2 Verification Requests
We may request additional verification, such as:

  • Confirmation of billing details;
  • Government-issued identification;
  • Payment authorization documentation.

Failure to provide verification may result in order cancellation.

  1. Payment Disputes and Chargebacks

7.1 Disputes
If you experience any payment-related issues:

  1. Contact us immediately at support@unglaz.com for assistance.
  2. Provide relevant details such as your order number and payment method.

7.2 Chargebacks

  1. If a chargeback is initiated without first contacting Unglaz to resolve the issue, we reserve the right to suspend your account or future orders.
  2. We may dispute unjustified chargebacks with supporting evidence, including transaction logs, emails, and delivery confirmations.
  1. Refunds and Payment Returns

Refunds for payments are processed according to our Returns and Refunds Policy. Key terms include:

  1. Approved refunds will be issued to the original payment method.
  2. Refund processing may take 7-21 business days, depending on your financial institution.
  1. Promotions and Discount Codes

9.1 Promo Codes

  1. Promotional or discount codes must be applied at checkout to be valid.
  2. Promo codes cannot be applied retroactively to past orders.

9.2 Restrictions
Promotions may include certain restrictions, such as:

  • Minimum purchase requirements;
  • Exclusions on specific Products or categories;
  • Expiration dates.

9.3 One-Time Use
Discount codes are for single use per customer unless stated otherwise.

  1. Contact Information

For any questions regarding orders, billing, or payments, please contact us at:

Email: support@unglaz.com
Subject Line: Order or Payment Inquiry