Returns & Exchanges Policy
At Unglaz, we want you to be completely satisfied with your purchase. If for any reason you are not happy, you may return or exchange your item through our simple and convenient process.

1. How to Return or Exchange an Item

1.1 Use Our Return Center
For the fastest and easiest return process, please visit our Return Center on our website:

• Go to https://unglaz.returnscenter.com/
• Follow the instructions to submit your return or exchange request.

1.2 Contact Us by Email
If you prefer, you can also initiate a return or exchange by contacting our dedicated team at:
Email: returns@unglaz.com
Subject Line: Return Request - Order # [Your Order Number]
Provide the following details:

1. Order number;
2. Product name and reason for return/exchange.

2. Eligibility for Returns and Exchanges

To be eligible for a return or exchange, please ensure the following:

1. Items must be returned within 30 days of delivery.
2. Items must be unused, unworn, and in their original condition, including:
• Original packaging;
• All tags attached;
• Any additional materials (e.g., care cards).

3. Items Not Eligible for Returns or Exchanges

We cannot accept returns or exchanges for the following:

1. Custom or personalized jewelry;
2. Items marked as Final Sale;
3. Earrings (for hygiene reasons);
4. Gift cards;
5. Items damaged due to misuse or improper care.

4. Exchanges

4.1 How Exchanges Work

1. Exchanges are processed for items of equal or lesser value.
2. If the desired item costs more, you may pay the difference.

4.2 Exchange Processing Time
Once your returned item is received and inspected, your replacement will be shipped within 7-10 business days.

5. Return Shipping Costs

5.1 Customer Responsibility

• Return shipping costs are the customer’s responsibility unless the return is due to an error on our part (e.g., wrong or defective item).

5.2 Recommendations

• Use a trackable shipping service to ensure your package arrives safely.
• Unglaz is not responsible for lost or damaged return shipments.

6. Refunds

6.1 Refund Process
Once we receive and inspect your returned item:

1. We will notify you by email regarding the approval or rejection of your refund.
2. If approved, refunds will be issued to your original payment method within 7-14 business days.

6.2 Non-Refundable Costs

• Original shipping fees are non-refundable.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at:
Email: returns@unglaz.com

1. Provide your order number and a clear description of the issue.
2. Include photographs of the product, if applicable.

We will prioritize replacing or refunding such items at no additional cost to you.

8. Cancellations

8.1 Before Shipping
If your order has not yet shipped, you may request a cancellation by contacting returns@unglaz.com.
8.2 After Shipping
If the order has already shipped, you may return the item once it has been delivered.

9. Contact Information

For any questions or assistance regarding returns and exchanges, please contact us at:
Return Center: https://unglaz.returnscenter.com/
Email: returns@unglaz.com
Subject Line: Return or Exchange Inquiry