Our
Promise.
"Luxury is quiet. Trust is clear."
This page is a practical reference for pricing, warranty, materials, shipping, returns, and support. It exists to reduce uncertainty and keep decisions calm.
01 / Pricing
Consistency
Over Noise
Pricing is presented as-is. No timers. No staged urgency. The same page should feel stable today and stable later.
A steady price is a steady signal.
We do not use countdown mechanisms, staged scarcity, or price swings designed to push a decision. If a piece fits, it fits without pressure.
A stable price keeps browsing and checkout clean. It keeps support clean. It keeps expectations clean.
What you can expect.
The price shown on a product page is the current price at the time of purchase.
Taxes and duties are determined by destination and are shown at checkout when available.
If a product page lists variations, each variation is priced independently.
If you need confirmation before ordering, support can verify the details listed on the product page.
Price changes +
Pricing can change if material cost, production cost, or operational cost changes. Changes are not driven by timers or forced urgency.
If a price changes, the product page reflects the current price. Prior prices are not guarantees.
Discounts and promotions +
Promotions, when present, are presented as clear line items at checkout. They are not used as pressure mechanisms.
If a code is offered, it applies under the terms shown at checkout.
Currency and payment display +
Prices can be displayed in different currencies depending on your region and your checkout settings.
The final charged amount is shown at checkout before completion.
Cart and checkout integrity +
Cart totals are calculated from product page pricing, shipping rules, and applicable taxes.
If you notice a mismatch, stop checkout and contact support with a screenshot of the cart and the product link.
Price confirmation before ordering +
Support can confirm the product page details, pricing, variation selection, and shipping options for your destination.
Email support with the product link and the exact variation you intend to purchase.
02 / Warranty
Limited Coverage
With Clear Rules
A warranty is practical. It defines what is covered, what is not, and how claims are handled. It is written to be understood.
What the warranty is.
Qualifying items can be covered by a limited warranty against verified manufacturing defects within the stated warranty period. Coverage terms depend on the item and are defined by the policy linked on the store.
Normal wear, accidental damage, misuse, and third party alterations are not manufacturing defects. If you are unsure, ask before shipping anything.
What is typically covered +
Verified manufacturing defects in settings, closures, or structural connections that fail under normal intended use.
If a defect is confirmed, support provides a clear next step based on the policy terms.
What is typically not covered +
Surface scratches, tarnish from environmental exposure, accidental impact, loss, theft, or damage from chemicals.
Repairs or modifications performed by third party jewelers can void coverage.
How a claim starts +
Email support with your order number and clear photos showing the issue.
Include a short description of when the issue appeared and how the item was used.
Review and response +
Support reviews the photos and the order details for eligibility under the policy terms.
If more information is required, support requests specific photos or measurements.
Resolution paths +
Depending on the policy and item, resolution may include repair guidance, replacement guidance, or other policy-defined outcomes.
Any resolution is based on the verified issue and the applicable terms.
Shipping for warranty handling +
Return shipping responsibilities and options are defined by the policy terms and may vary by destination.
Support confirms the correct address and instructions before you ship.
If the issue is not eligible +
If a claim is not eligible, support explains the next practical option based on the information provided.
When possible, support can advise on care steps and safe handling for the material and finish.
For the definitive terms, refer to the Warranty Policy on the store. This page explains the standard. The policy defines coverage.
03 / Materials and Shipping
The Reference
Layer
Product pages carry the exact specifications for the piece you are viewing. This section answers the larger operational questions without noise.
Materials are defined per product.
The collection includes different materials across different designs. The exact composition, finish, and stone type are listed on each product page.
If a detail matters before you place an order, support can confirm what is written on the product page for the specific item and variation.
Where to find exact specs +
Exact specs live on the product page. This includes metal composition, finish, stone type, size, and variation details.
If a product page is updated, the product page becomes the current source.
Shipping services +
Shipping is provided through tracked services. Availability depends on destination.
Checkout displays shipping options that apply to your address.
Delivery timelines +
Delivery timelines vary by destination, carrier routing, and local processing.
Estimated timelines are directional. Tracking reflects the current status.
Duties and taxes +
Import duties and local taxes are determined by destination authorities.
When not collected at checkout, duties and taxes are the responsibility of the recipient upon arrival.
Address accuracy +
Address accuracy is the buyer responsibility. If you notice an error, contact support immediately with your order number.
Address changes may not be possible after fulfillment begins.
Lost or delayed packages +
If a package is delayed, tracking is the first source. If tracking stalls beyond a reasonable window, contact support with the tracking number.
Support can guide the escalation path with the carrier where applicable.
Returns +
Return eligibility and the return window are defined by the Return Policy on the store.
Some categories can be excluded for hygiene, customization, or safety reasons. The policy is the source of truth.
Confirming a detail before ordering +
Yes. Email support with the product link and your question.
Support can confirm stone type, finish, sizing notes, and shipping options for your destination based on the product page information.
Care and handling.
Care instructions depend on the material and finish. Avoid chemical exposure and impact. Store items separately when possible.
If you want a specific care recommendation, send support the product link and the finish type listed on the page.
Support response standard.
Support answers with operational clarity. Include the product link and your exact question for a clean reply.
04 / Expanded Standards
Operational
Details
This section contains additional operational answers. It is deliberately structured as repeated blocks so you can extend it without changing the design.
Support and communication
Support works best when your message contains three elements. Order number, product link, and a single question.
What to include in an email +
Order number, product link, and the exact variation if applicable.
For sizing questions, include your current size reference and the fit you want.
Photos for issue review +
Use neutral light, sharp focus, and show the full item and the specific area.
Include one close photo and one photo showing the item as a whole.
Order edits after purchase +
If an order has not entered fulfillment, support may be able to adjust an address or a variation.
Once fulfillment begins, changes may not be possible.
Returns and eligibility
Returns are defined by the Return Policy. This section clarifies how to read it and how to prepare a return correctly.
Return window +
The return window is defined in the policy. If a window applies, it starts from delivery confirmation.
Eligibility is determined by condition and category rules defined in the policy.
Condition requirements +
Eligible returns are typically unworn and in their original condition.
Support can confirm required steps before you send an item back.
Categories with restrictions +
Some categories may be excluded for hygiene, customization, or safety reasons.
The policy defines the specific exclusions.
Payment security and checkout clarity
Checkout should be predictable. This section lists what is confirmed before you complete an order.
What is confirmed at checkout +
Item price, selected variation, shipping option, taxes when applicable, and the total payable amount.
You can review the total before completing payment.
Fraud protection +
Some orders may require verification to protect the buyer and the store.
If verification is required, support provides clear instructions.
Charge visibility +
Charges are described by the store name visible at checkout.
If you need an invoice or receipt, support can assist.
Sizing and fit references
Sizing varies by category. The product page provides the exact dimensions for the specific item and variation.
Rings +
Ring sizing should be checked against a reliable ring size reference.
If you are between sizes, support can advise based on the band width and design profile shown on the product page.
Bracelets +
Bracelet fit depends on wrist measurement and intended drape.
Product pages list length and clasp type where applicable.
Necklaces +
Necklace length determines where it rests on the body. Product pages list length and extension if present.
Support can help interpret placement based on your preferred fit.
Care and surface wear
Wear develops on surfaces over time. This is expected. Structural concerns are different from surface wear.
What is considered normal wear +
Light scratching, micro marks, and gradual surface change from daily contact can occur over time.
Care steps reduce exposure to friction and chemicals.
Chemical exposure +
Avoid direct contact with chlorine, cleaning products, and heavy perfume application on the item.
Remove jewelry before swimming or cleaning tasks.
Storage +
Store items separately to reduce scratching and tangling.
Keep items dry and away from humidity where possible.
Shipping edge cases
Most deliveries are routine. This section lists the edge cases that cause delays and how to resolve them cleanly.
Customs inspection delays +
Customs can hold packages for inspection. This is outside store control.
Tracking updates once the package clears processing.
Incorrect address entry +
If an address is incorrect, contact support immediately with the correct address and order number.
Changes may not be possible after fulfillment begins.
Failed delivery attempt +
If a delivery attempt fails, the carrier may retry or hold the package at a local facility.
Use tracking to locate the next step. Support can assist with escalation.
Product page accuracy
The product page is the operational record for a piece. This section explains what that means in practical terms.
If a listing is updated +
If a listing is updated, the listing becomes the current reference for specifications and options.
If you need confirmation on an earlier version, support can help you confirm what applied to your order based on the order record.
Photos and variation selection +
Photos can show a representative view. Variation selection defines the exact option you order.
Always confirm the selected variation before checkout completion.
Measurements +
Measurements on the product page define the intended size. Small tolerance can occur depending on design and production.
Support can confirm how to read a measurement for a specific category.
Additional operational modules
The blocks above are intentionally repeatable. If you need more coverage, duplicate any block and change only the content inside it.
Safe. Simple. Steady.
"A brand is not defined by volume. It is defined by what stays consistent."
